> ## Documentation Index
> Fetch the complete documentation index at: https://help.coachiq.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started FAQ — Setup & Migration Questions

> How long does setup take? Can I import my clients? How do I migrate from another platform? Common questions about getting started with CoachIQ.

Answers to the most common questions about setting up CoachIQ, migrating from other platforms, and getting your coaching business online.

## Setup & Onboarding

<AccordionGroup>
  <Accordion title="How long does it take to set up CoachIQ?" id="setup-time">
    Most coaches are up and running within a week. Setup has two phases:

    1. **Foundation** (Days 1–2) — Complete your onboarding form, connect Stripe, upload photos, and create products
    2. **Launch** (Days 3–7) — Set up scheduling, configure your Athlete Portal, and review your website

    You can start accepting bookings as soon as your scheduler and payments are live — you don't need to finish everything first.

    [First week setup checklist](/flows/first-week-setup-checklist)
  </Accordion>

  <Accordion title="What do I need to get started?" id="what-you-need">
    The essentials:

    * A CoachIQ account (sign up at [coachiq.io](https://coachiq.io))
    * A Stripe account for payments (free to create)
    * Your business info (name, sport, services, pricing)
    * A few photos (logo, headshot, action shots)

    That's it. No special hardware, no technical skills required.
  </Accordion>

  <Accordion title="Do I need technical skills to use CoachIQ?" id="technical-skills">
    No. CoachIQ is built for coaches, not developers. Everything is point-and-click — creating schedulers, building products, setting up your website, and managing athletes. If you can use Instagram, you can use CoachIQ.
  </Accordion>

  <Accordion title="Is there onboarding support?" id="onboarding-support">
    Yes. Every new CoachIQ coach gets:

    * A personalized onboarding form to capture your business details
    * A website built for you by the CoachIQ team
    * Access to weekly Office Hours for live help
    * Email support at [info@coachiq.io](mailto:info@coachiq.io)

    <Tip>
      [Book an Office Hours session](https://cal.com/team/coach-iq/office-hours) anytime you need hands-on help.
    </Tip>
  </Accordion>

  <Accordion title="How do I set up my first scheduler?" id="first-scheduler">
    Go to **Schedule > Availability** and create your available hours first. Then go to **Schedule > Schedulers > Create** to build a scheduler with your session duration, capacity, and payment settings. The whole process takes under 5 minutes.

    [Create your first scheduler](/scheduling/creating-your-first-scheduler)
  </Accordion>
</AccordionGroup>

## Migration & Switching

<AccordionGroup>
  <Accordion title="Can I import my existing client list?" id="import-clients">
    Yes. Send your contact list (spreadsheet, CSV, or export from your current platform) to the CoachIQ team and we'll import your athletes. Names, emails, phone numbers, and any other data you have can be brought over.

    [Adding and editing clients](/people/adding-editing-clients)
  </Accordion>

  <Accordion title="How do I migrate from another platform?" id="migrate-platform">
    Share access to your current platform (Upper Hand, Acuity, Mindbody, EZFacility, etc.) and the CoachIQ team can migrate your client data, booking history, and other records. If you have an existing Stripe account, you can connect the same account to CoachIQ — no need to start fresh.

    [Connect your existing Stripe account](/payments/connecting-stripe)
  </Accordion>

  <Accordion title="Can I transfer my Stripe account from another platform?" id="transfer-stripe">
    Yes. If you already use Stripe with another platform, you can disconnect it there and connect the same Stripe account to CoachIQ. Your payment history, customer records, and payout settings carry over. No data is lost.

    [Stripe connection guide](/payments/connecting-stripe)
  </Accordion>

  <Accordion title="What's the best way to get my athletes to start using CoachIQ?" id="athletes-onboard">
    After launch, share your booking link and Athlete Portal with your athletes via:

    * Email or text message with your new booking link
    * Social media bio update
    * Updated email signature
    * QR code at your facility

    Athletes create an account when they first book or purchase — no separate sign-up needed.

    [Onboarding new athletes](/flows/onboarding-new-athletes)
  </Accordion>
</AccordionGroup>

## Common Concerns

<AccordionGroup>
  <Accordion title="Can I try CoachIQ before committing?" id="try-before-commit">
    Yes. Reach out to the CoachIQ team for a walkthrough and demo. You can see the platform in action before making a decision.

    [Book an Office Hours session](https://cal.com/team/coach-iq/office-hours)
  </Accordion>

  <Accordion title="Does CoachIQ work for individual coaches or just facilities?" id="individual-vs-facility">
    Both. Individual private coaches use CoachIQ to manage their own schedule, payments, and client relationships. Multi-coach facilities use it to manage multiple coaches, shared availability, and centralized payments — all from one dashboard.

    [Managing multiple coaches](/scheduling/managing-availability-for-multiple-coaches)
  </Accordion>

  <Accordion title="What if I make a mistake during setup?" id="mistakes-during-setup">
    Everything is editable. You can change prices, update schedulers, reconfigure your Athlete Portal, and adjust settings anytime. Nothing is permanent. If you get stuck, jump on Office Hours and the team will help you fix it live.
  </Accordion>

  <Accordion title="Do I need to finish everything before taking clients?" id="finish-before-clients">
    No. Once you have Stripe connected, at least one product created, and a scheduler live, you can start accepting bookings. The website, Athlete Portal customization, and other setup steps improve the experience but aren't required to get started.
  </Accordion>
</AccordionGroup>

***

## More FAQs

<CardGroup cols={3}>
  <Card title="General FAQ" icon="circle-question" href="/faq/general">
    What CoachIQ is, sports supported, features
  </Card>

  <Card title="Scheduling FAQ" icon="calendar" href="/faq/scheduling">
    Booking, availability, calendar, credits
  </Card>

  <Card title="Payments FAQ" icon="credit-card" href="/faq/payments">
    Stripe, fees, refunds, subscriptions
  </Card>
</CardGroup>

## Still Have Questions?

<CardGroup cols={2}>
  <Card title="Book Office Hours" icon="calendar" href="https://cal.com/team/coach-iq/office-hours">
    Jump on a live call with our team
  </Card>

  <Card title="Contact Support" icon="envelope" href="mailto:info@coachiq.io">
    Email us at [info@coachiq.io](mailto:info@coachiq.io)
  </Card>
</CardGroup>