> ## Documentation Index
> Fetch the complete documentation index at: https://help.coachiq.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How Athletes Cancel Their Subscription

> Enable athletes to cancel subscriptions themselves through their portal, reducing admin work and support requests

<Info>
  **Where athletes find this**: Athlete Portal → Profile Menu → **Billing**
</Info>

## Enabling self-service cancellation

Before athletes can cancel directly, you need to enable this option for the subscription product.

<Steps>
  <Step title="Navigate to your subscription product">
    From your dashboard, go to **Payments** → **Products** and select the subscription product you want to configure.
  </Step>

  <Step title="Enable the cancellation option">
    Scroll to the subscription settings and toggle **ON** the **Allow users to cancel** option.

    <Tip>
      Enable this for most subscriptions to reduce support requests. Only disable it if you want to have a conversation before processing cancellations.
    </Tip>

    Save your changes.
  </Step>
</Steps>

## How athletes cancel their subscription

Athletes with an active paid membership will always see a cancel option in the **Billing** section of their portal. What happens when they tap it depends on your product settings.

<Steps>
  <Step title="Open the profile menu">
    The athlete clicks their **profile picture** or **initials** in the top right corner of the portal.

    <Frame>
      <img src="https://mintcdn.com/coachiq/2YFgbbKgVVn86cZJ/images/profile-pic-select.jpg?fit=max&auto=format&n=2YFgbbKgVVn86cZJ&q=85&s=225ac49e5cbbb7dcbef79a024f8527fc" alt="Profile Pic Select" width="2182" height="1694" data-path="images/profile-pic-select.jpg" />
    </Frame>
  </Step>

  <Step title="Navigate to Billing">
    Select **Billing** from the sidebar menu. Active subscriptions are listed here.
  </Step>

  <Step title="Select the cancel option">
    The athlete will always see a cancel option next to their subscription. What happens next depends on your settings:

    | Setting                    | What the athlete sees                                                                                                           |
    | -------------------------- | ------------------------------------------------------------------------------------------------------------------------------- |
    | **Allow cancellation ON**  | Subscription is canceled immediately. Access continues until the end of the current billing period. You receive a notification. |
    | **Allow cancellation OFF** | Athlete is prompted to send you a cancellation request message. You handle the cancellation manually.                           |
  </Step>
</Steps>

## Data deletion requests (iOS app)

If you receive a message saying an athlete wants to delete their data, this is separate from subscription cancellation. Apple requires all iOS apps to provide users with a way to request account and data deletion.

Athletes find this button in **Settings** inside the CoachIQ iOS app. Tapping it sends a deletion request — it does not cancel a subscription or affect billing.

If you receive a data deletion request, contact the CoachIQ team to process it.

## Common questions

<AccordionGroup>
  <Accordion title="What happens when an athlete cancels?">
    The subscription remains active until the end of the current billing period. The athlete retains access until then and won't be charged again.
  </Accordion>

  <Accordion title="Will I be notified when an athlete cancels?">
    Yes. When an athlete cancels directly, you'll receive a notification through CoachIQ. When cancellation is disabled, you'll receive their cancellation request message instead.
  </Accordion>

  <Accordion title="Can athletes resubscribe after canceling?">
    Yes, athletes can purchase a new subscription at any time through your products page or their portal.
  </Accordion>

  <Accordion title="What if I want to require approval before cancellations?">
    Toggle **OFF** the **Allow users to cancel** setting for that product. Athletes will still see the cancel option, but it will direct them to send you a cancellation request message instead of canceling automatically.
  </Accordion>
</AccordionGroup>

<Warning>
  Once an athlete cancels, they cannot undo the cancellation themselves. They would need to purchase a new subscription.
</Warning>