> ## Documentation Index
> Fetch the complete documentation index at: https://help.coachiq.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Guest Checkout

> Allow clients to purchase products without creating a CoachIQ account

<Info>
  **Where to find this**: Product Builder → Section 6 (Advanced Settings) → Guest Checkout
</Info>

## What guest checkout is

Guest checkout lets people buy products with just email and payment info - no account creation required.

**With guest checkout enabled:**

* Client enters email
* Client enters payment details
* Purchase completes
* No password or profile created

**With guest checkout disabled (default):**

* Client must create CoachIQ account
* Account required before checkout
* Client gets Athlete Portal access

## When to enable guest checkout

<Tabs>
  <Tab title="Enable for">
    **Products that don't require ongoing access:**

    ✅ **Merchandise or equipment sales**

    * T-shirts, gear, supplements
    * One-time physical products
    * No need for portal access

    ✅ **One-time workshops or events**

    * Single-session clinics
    * Drop-in classes
    * Public seminars

    ✅ **Non-client purchases**

    * Community members
    * One-time visitors
    * People who won't book again

    ✅ **Gift purchases**

    * Someone buying for another person
    * No need for buyer to have account

    <Tip>
      Enable guest checkout when you're selling to general public, not just your established client base.
    </Tip>
  </Tab>

  <Tab title="Keep disabled for">
    **Products requiring account access:**

    ❌ **Session bookings**

    * Clients need account to view calendar
    * Must schedule specific time slots
    * Requires Athlete Portal access

    ❌ **Subscriptions or memberships**

    * Ongoing access to portal
    * Credit tracking over time
    * Recurring billing management

    ❌ **Program access**

    * Need account to view content
    * Videos, documents, workouts
    * Progress tracking

    ❌ **Multi-session packages**

    * Credits require account
    * Must book sessions over time
    * Need to track usage

    <Warning>
      If product issues credits or grants program access, guest checkout won't work properly. Guests can't use credits or access portal content.
    </Warning>
  </Tab>
</Tabs>

## Enable guest checkout

<Steps>
  <Step title="Open Product Builder">
    Go to **Payments → Products** and either:

    * Click **+ Create Product** for new product
    * Click existing product to edit
  </Step>

  <Step title="Navigate to Advanced Settings">
    Scroll to **Section 6: Advanced Settings**
  </Step>

  <Step title="Toggle guest checkout ON">
    Find **Guest Checkout** toggle and switch to ON.

    <Frame>
      <img src="https://mintcdn.com/coachiq/giPXIww040zflgf6/images/guest-checkout-setting.png?fit=max&auto=format&n=giPXIww040zflgf6&q=85&s=397af0140aa303977b8470e172c3a302" alt="Guest checkout toggle in CoachIQ Product Builder advanced settings" width="1672" height="978" data-path="images/guest-checkout-setting.png" />
    </Frame>
  </Step>

  <Step title="Save product">
    Click **Create.**

    <Check>
      **Guest checkout enabled.** Clients can purchase without creating account.
    </Check>
  </Step>
</Steps>

## What guests provide at checkout

**Required information:**

* Email address
* Name
* Payment method (credit card)

**NOT required:**

* Password
* Phone Number
* Account creation
* Profile setup

<Info>
  Minimal friction checkout. Faster for one-time buyers who don't need ongoing access.
</Info>

## What guests receive

**After purchase:**

✅ **Email receipt**

* Payment confirmation
* Purchase details
* Transaction amount

✅ **Product or access (if applicable)**

* Event confirmation if workshop/clinic

❌ **No Athlete Portal access**

* Can't log into CoachIQ
* Can't view purchase history
* Can't manage account

❌ **No credits**

* Even if product issues credits
* Credits require account to track and use

❌ **No session booking**

* Can't schedule appointments
* Can't view calendar

## What you see

**In your Transactions:**

* Guest purchases appear normally
* Transaction recorded with email
* Payment processed successfully

**In your client list:**

* Guest does NOT appear as client
* No profile created
* Email captured but not as full client record

<Note>
  Guest transactions tracked for your records, but guest doesn't become full client in your system.
</Note>

## Guest checkout flow

<Steps>
  <Step title="Guest selects product">
    Guest finds product on your booking page or website.

    Clicks purchase or buy button.
  </Step>

  <Step title="Guest enters name & email">
    Checkout form asks for email address.

    No "create password" field appears.
  </Step>

  <Step title="Guest enters payment">
    Guest provides credit card details.

    Standard Stripe payment form.
  </Step>

  <Step title="Purchase completes">
    Transaction processes immediately.

    Guest receives email receipt.

    <Check>
      **Purchase complete.** Guest paid, you received money, no account created
    </Check>
  </Step>
</Steps>

## Guest vs. account checkout comparison

| Feature              | Guest Checkout           | Account Checkout        |
| -------------------- | ------------------------ | ----------------------- |
| **Speed**            | Faster (email + payment) | Slower (create account) |
| **Portal access**    | No                       | Yes                     |
| **Purchase history** | No                       | Yes                     |
| **Session booking**  | No                       | Yes                     |
| **Credits**          | No                       | Yes                     |
| **Subscriptions**    | No                       | Yes                     |
| **Programs**         | No                       | Yes                     |
| **Best for**         | One-time sales           | Ongoing services        |

## Next steps

1. [Product Builder](/payments/product-builder) - Complete Product Builder guide
2. [Processing fees](/payments/processing-fee) - Configure who pays Stripe fees

## Related articles

* [Processing Fees Configuration](/payments/processing-fee)
* [Revenue Sharing](/payments/sharing-rev)
* [Learn about issuing refunds](/payments/issuing-refunds)