> ## Documentation Index
> Fetch the complete documentation index at: https://help.coachiq.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Bookings: Session History

> View upcoming sessions, past attendance, and canceled bookings with time zone control

<Info>
  **Where to find this**: Client Profile → **Bookings** tab
</Info>

## What it shows

Every session this client has booked, organized by status:

<Frame>
  <img src="https://mintcdn.com/coachiq/OQdr40aGQbwAwlHx/images/client-bookings.png?fit=max&auto=format&n=OQdr40aGQbwAwlHx&q=85&s=f733802cf5803def9afd63036d906938" alt="CoachIQ client Bookings tab showing upcoming, canceled, and past sessions" width="1944" height="1332" data-path="images/client-bookings.png" />
</Frame>

<Tabs>
  <Tab title="Upcoming">
    Future sessions that haven't happened yet.

    **Shows:**

    * Date & time
    * Session name
    * Duration
    * Time zone (PST, EST, etc.)

    **Sorted:** Chronologically (soonest first)
  </Tab>

  <Tab title="Canceled">
    Sessions that were booked then canceled (by you or them).

    **Includes:**

    * Original booking date
    * Session name
    * When it was canceled

    **Useful for:** Tracking no-shows, cancellation patterns, rescheduling needs
  </Tab>

  <Tab title="Past">
    Completed sessions (attendance history).

    **Shows:**

    * When they attended
    * Which sessions
    * Frequency patterns

    **Sorted:** Reverse chronological (most recent first)
  </Tab>
</Tabs>

***

## Time zone selector

**Top-right dropdown** lets you view bookings in different time zones:

* **PST** (Pacific)
* **EST** (Eastern)
* **CST** (Central)
* **MST** (Mountain)
* And more...

<Tip>
  **Why this matters**: If your client travels or you work with athletes in different states, toggle their time zone to confirm "Yes, 3 PM your time, not mine."
</Tip>

***

## Common uses

<AccordionGroup>
  <Accordion title="When is their next session?">
    1. Make sure you're on **Upcoming** tab
    2. Look at first entry (soonest session)

    Takes 2 seconds. No need to open Calendar.
  </Accordion>

  <Accordion title="How many times have they trained this month?">
    1. Click **Past** tab
    2. Count entries from current month
    3. Look for date patterns (e.g., every Monday/Wednesday)

    Helps assess engagement and commitment.
  </Accordion>

  <Accordion title="Why did they cancel?">
    1. Click **Canceled** tab
    2. Check cancellation frequency
    3. Look for patterns (same day cancellations? specific session types?)

    If you see 5+ cancellations, might be time to check in: "Hey, I noticed you've had to cancel a few times. Is the schedule not working for you?"
  </Accordion>

  <Accordion title="Preparing for their session today">
    1. Check **Upcoming** tab
    2. See session name and time
    3. Open their **Credits** or **All Activity** tab to see recent context
    4. Message them a reminder if needed

    Quick pre-session prep from one profile view.
  </Accordion>
</AccordionGroup>

***

## Empty bookings tab?

If you see no bookings, this client has either:

* Never booked a session (brand new)
* Only booked sessions you later deleted from Calendar
* Booked through a different account (check Family tab for linked accounts)

**Next step**: Click **Book** button to manually schedule their first session.

***

## Pro tip: Spot no-show patterns

If you see:

* Many **Canceled** entries (especially last-minute)
* Long gaps between **Past** bookings
* Sessions booked but zero in **Past** tab

This signals engagement issues. Address it:

1. Check **Messages** tab—did they communicate?
2. Look at **Credits** tab—do they have credits expiring?
3. Send a check-in: "Hey, missed you lately! Everything okay?"

***

## Related tabs

<CardGroup cols={3}>
  <Card title="Calendar" icon="calendar" href="/scheduling/calendar-overview-and-navigation">
    Full calendar management
  </Card>

  <Card title="Credits" icon="coins" href="/people/client-profiles/client-profiles-credits">
    See credit redemptions per booking
  </Card>

  <Card title="Manual Booking" icon="calendar-plus" href="/scheduling/manually-booking-athletes">
    How to book clients into sessions
  </Card>
</CardGroup>