> ## Documentation Index
> Fetch the complete documentation index at: https://help.coachiq.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Your CoachIQ Billing

> Manage the card on file for your CoachIQ subscription, download invoices, and recover access after a failed payment.

<Info>
  **Where to find this**: **Settings → Payments**, which holds **Billing** (what you pay CoachIQ) and **Stripe** (the account that processes your clients’ payments).
</Info>

## Billing

Manage the payment method on file for your CoachIQ subscription, view invoices, and download receipts.

<Frame>
  <img src="https://mintcdn.com/coachiq/CCIrd9BPnowC_gFh/images/billing-update.png?fit=max&auto=format&n=CCIrd9BPnowC_gFh&q=85&s=695e206abcc9343899211df56e36c68f" alt="CoachIQ billing page showing card on file, invoices, and billing history" width="2204" height="1283" data-path="images/billing-update.png" />
</Frame>

### Update your card on file

<Steps>
  <Step title="Open Billing">
    Open **Settings → Payments → Billing** in the organization whose CoachIQ plan you want to manage. An accepted Admin can update billing; this is not restricted to the owner.
  </Step>

  <Step title="Add a new card">
    Under **Payment Method**, click **+ Add a card** (or **+ Add another card** when a card is already saved). Enter the required card details and click **Add Card**. Leave this screen open until the save succeeds.
  </Step>

  <Step title="Set as default">
    Click **Set as Default** next to the new card. After setting the new card as default, remove the old card if needed. You cannot remove the only saved card. If a save, default change, or removal fails, read the displayed error and retry. Saving a card does not by itself pay an overdue invoice.
  </Step>
</Steps>

<Frame>
  <img src="https://mintcdn.com/coachiq/W2bpUI1n6W4t0IT9/images/billing-add-card-2026-09.png?fit=max&auto=format&n=W2bpUI1n6W4t0IT9&q=85&s=90840c6ff8a28f048efc0355306401ad" alt="Empty Add Card form for the CoachIQ subscription" width="900" height="520" data-path="images/billing-add-card-2026-09.png" />
</Frame>

### Check your replacement card

1. Confirm the new card appears in **Payment Method**.
2. Set it as the default and confirm that the default indicator moves to it.
3. Remove the old card only after the replacement is saved and selected.
4. If an invoice is overdue, complete the payment retry as well. A saved card and a paid invoice are separate results.

### View and download invoices

Below your cards, **Billing History** lists every past invoice with its billing date, status, amount, and the card it was charged to. Click any invoice to view or download it as a PDF for your records.

The **Subscriptions** block shows your active CoachIQ plan and any add-ons, such as a Personalized App, with the card each one bills to.

<Warning>
  To change or cancel your plan, click **Contact us** next to **Need an upgrade?** in the Subscriptions block. A team member will handle it with you.
</Warning>

## Restore access after a failed payment

When your organization's CoachIQ membership payment fails, staff may see a billing screen instead of the admin platform, including during an existing session.

| Your situation | Next step |
| - | - |
| You can open Settings and want to replace a card | Use **Billing → Payment Method**. |
| A failed-payment screen blocks the admin platform | An Admin must complete the payment retry there. |
| You are a Coach | Ask an organization Admin to resolve membership billing. |
| A parent cannot pay for training | Check that client's purchase and your connected Stripe account; this is separate from your CoachIQ plan. |

* **Admins:** use the billing screen to retry payment with a saved card or add a new card and complete payment. Access returns after payment succeeds. Adding a card alone does not restore access.
* **Coaches:** ask an organization Admin to resolve billing. The screen explains that an Admin needs to act.
* **No active membership:** Admins see **Choose a plan**; Coaches are asked to have an Admin activate the membership.

**Contact support** and **Log out** remain available. If you already paid, are billed through a parent business or franchise, or the membership shown does not match your arrangement, contact support to verify the correct billing account before buying another plan.

This concerns your business's CoachIQ subscription. It is separate from a parent's failed payment for your coaching services.

## Your connected Stripe account

Use **Settings → Stripe** to view connected-account identity, payment and payout health, and which Stripe products are also configured in CoachIQ. Product management stays in **Payments → Products**. The former Products/Invoices tabs on Stripe settings have been replaced by the focused integration view.

See [Connect and manage Stripe](/payments/connecting-stripe) and [accepted payment methods](/settings/payment-methods).

## Common questions

<AccordionGroup>
  <Accordion title="What if my subscription payment fails?">
    Use the billing screen to complete the failed payment. Access can be restricted until payment succeeds; saving a replacement card alone does not clear the overdue payment.
  </Accordion>

  <Accordion title="Can I pay by bank account instead of card?">
    Not currently. CoachIQ subscriptions support credit and debit cards only.
  </Accordion>

  <Accordion title="Where do I manage the Stripe connection?">
    Open **Settings → Stripe**, or choose Stripe in **Settings → Connections**. An Admin can connect the account if it is not connected.
  </Accordion>
</AccordionGroup>

## Related articles

<CardGroup cols={2}>
  <Card title="Setting Up Payments" icon="credit-card" href="/payments/connecting-stripe">
    Connect Stripe and start accepting payments
  </Card>

  <Card title="Stripe Dashboard" icon="chart-line" href="/payments/stripe-dashboard">
    What to check in Stripe itself
  </Card>
</CardGroup>


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