> ## Documentation Index
> Fetch the complete documentation index at: https://help.coachiq.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Communication Settings: Notifications, SMS Number & Inbox

> Choose which email and push alerts you receive, set up your dedicated business texting number with 10DLC registration, and control what shows in your Inbox.

<Info>
  **Where to find this**: **Settings → Communication**, which holds **Notifications**, **SMS Number**, and **Inbox Settings**.
</Info>

## Notifications

Control which alerts you receive via email and push notifications.

### Notification categories

| Category          | Triggers                                      |
| ----------------- | --------------------------------------------- |
| **Bookings**      | When a user makes or cancels a booking        |
| **Inbox**         | When your group receives a new message        |
| **Payments**      | When a user makes a purchase                  |
| **Subscriptions** | When a user cancels a membership (email only) |
| **People**        | When a new user joins your group              |
| **Forms**         | When a new form is submitted                  |

### Notification channels

Each category can be toggled independently for:

* **Email** — Sent to your account email address
* **Push** — Mobile notifications (if you have the CoachIQ app installed)

<Steps>
  <Step title="Navigate to Notifications">
    Go to **Settings → Notifications**.
  </Step>

  <Step title="Toggle your preferences">
    Check or uncheck the boxes under **EMAIL** and **PUSH** for each notification type.
  </Step>
</Steps>

<Tip>
  We recommend keeping **Payments** and **People** notifications on so you're always aware of new revenue and new athletes joining your platform.
</Tip>

***

## SMS Number

Set up your dedicated business phone number for texting athletes through CoachIQ. Texts you send are paid for with SMS credits; see [How SMS credits work](/inbox/sms-credits).

### 10DLC Compliance

CoachIQ uses Twilio for SMS messaging. To send text messages, you'll need to complete 10DLC (10-digit long code) registration, which is required by mobile carriers to reduce spam.

<Steps>
  <Step title="Navigate to SMS Number">
    Go to **Settings → SMS Number**.
  </Step>

  <Step title="Select your business type">
    Choose whether you're registering as a **Sole Proprietor** or a **Business**.
  </Step>

  <Step title="Enter your preferred area codes">
    Add your primary area code and optionally a secondary area code. CoachIQ will try to assign you a number matching these codes.
  </Step>

  <Step title="Begin registration">
    Click **Begin** to start the 10DLC compliance process.
  </Step>
</Steps>

<Info>
  The 10DLC registration process typically takes 1-7 business days to complete. Once approved, you'll be able to send SMS messages to your athletes directly from the CoachIQ Inbox.
</Info>

### After your number is assigned

The page shows your **SMS Number** and lets you set a **Call Forwarding Number**, so calls to your business texting number ring through to a phone you choose. Texts cost SMS credits — see [SMS Credits](/inbox/sms-credits).

***

## Inbox Settings

**Inbox Preferences** has one toggle today: **Show booking reminders in inbox**. Turn it on to see the automated session reminders CoachIQ sends to athletes as threads in your Inbox (they land in the **Automated** folder). Turn it off to keep the Inbox to conversations athletes started or you started.

***

## Common questions

<AccordionGroup>
  <Accordion title="How long does SMS setup take?">
    The 10DLC compliance registration typically takes 1-7 business days. You'll receive a notification once your number is ready to use.
  </Accordion>
</AccordionGroup>

## Related articles

<CardGroup cols={2}>
  <Card title="SMS Messaging" icon="comment-sms" href="/inbox/sms-messages">
    Send text messages to athletes
  </Card>

  <Card title="Inbox Overview" icon="inbox" href="/inbox/inbox-overview">
    Folders, channels, and how messages flow
  </Card>
</CardGroup>