> ## Documentation Index > Fetch the complete documentation index at: https://help.coachiq.io/llms.txt > Use this file to discover all available pages before exploring further. # Communication Settings: Notifications, SMS Number & Inbox > Choose which email and push alerts you receive, set up your dedicated business texting number with 10DLC registration, and control what shows in your Inbox. **Where to find this**: **Settings → Communication**, which holds **Notifications**, **SMS Number**, and **Inbox Settings**. ## Notifications Control which alerts you receive via email and push notifications. ### Pause staff emails for your group As an admin, open **Settings → Notifications** in the group you want to manage and turn **Staff email notifications** off. The **Paused for all staff** status confirms that delivery is paused. Turn the setting back on to resume. Changes save automatically. The pause applies to every admin and coach in the selected group, including staff added later. It does not change another group's settings. Personal **Email** and **Push** preferences remain saved and editable while emails are paused. Resuming staff emails uses those saved preferences. Push preferences are preserved, and customer receipts and invitations remain deliverable, including when a staff member is the buyer or inviter. Use the personal controls below to change only your own notifications. Staff email notifications paused for the selected testing group while personal preferences remain saved ### Notification categories | Category | Triggers | | - | - | | **Bookings** | When a user makes or cancels a booking | | **Inbox** | When your group receives a new message | | **Payments** | When a user makes a purchase | | **Subscriptions** | When a user cancels a membership (email only) | | **People** | When a new user joins your group | | **Forms** | When a new form is submitted | ### Identify the session in a booking email Staff **New reservation** emails include the class or session name in the subject, opening text, and **Session** row. Use that name together with the athlete and time to identify the booking. Changing an existing session has separate notification choices. See [Which edits send messages](/scheduling/editing-rescheduling-bookings#which-edits-send-messages) before changing a location, duration, or booking time. ### Notification channels Each category can be toggled independently for: * **Email** — Sent to your account email address * **Push** — Mobile notifications (if you have the CoachIQ app installed) Go to **Settings → Notifications**. Check or uncheck the boxes under **EMAIL** and **PUSH** for each notification type. We recommend keeping **Payments** and **People** notifications on so you're always aware of new revenue and new athletes joining your platform. *** ## Messaging credits Open **Settings → Communication → Credits** to check your messaging balance, buy credits, manage auto-refill, and review usage. Outbound SMS and coach-written emails share this balance. Email copies of announcements and automation **Send an Email** actions use **0.1 credit per address** at the default rate; automatic notifications such as receipts and booking confirmations remain free. These credits are separate from the session credits athletes use for bookings. See [How messaging credits work](/inbox/sms-credits) for costs and delivery troubleshooting. *** ## SMS Number Set up your dedicated business phone number for texting athletes through CoachIQ. Texts you send are paid for with SMS credits; see [How SMS credits work](/inbox/sms-credits). ### 10DLC Compliance CoachIQ uses Twilio for SMS messaging. To send text messages, you'll need to complete 10DLC (10-digit long code) registration, which is required by mobile carriers to reduce spam. Go to **Settings → SMS Number**. Choose whether you're registering as a **Sole Proprietor** or a **Business**. Add your primary area code and optionally a secondary area code. CoachIQ will try to assign you a number matching these codes. Click **Begin** to start the 10DLC compliance process. The 10DLC registration process typically takes 1-7 business days to complete. Once approved, you'll be able to send SMS messages to your athletes directly from the CoachIQ Inbox. **Policy pages are handled for you.** Carriers check a public Privacy Policy and Terms page as part of 10DLC review. CoachIQ auto-generates both on your athlete portal (`/privacy-policy` and `/terms-of-condition` under your portal address), keeps them public, and includes the SMS clauses carriers require. Nothing to write or upload; see [Setting up SMS messaging](/inbox/sms-messages#setting-up-sms-messaging) for what reviewers look at. ### After your number is assigned The page shows your **SMS Number** and lets you set a **Call Forwarding Number**, so calls to your business texting number ring through to a phone you choose. Texts cost SMS credits — see [SMS Credits](/inbox/sms-credits). *** ## Inbox Settings **Inbox Preferences** has one toggle today: **Show booking reminders in inbox**. It is **off by default**, which keeps the Inbox to conversations athletes started or you started; the reminders are still delivered to athletes, they just do not appear as threads in your Inbox or in the athlete's conversation with you. Turn it on to see the automated session reminders as threads in the **Automated** folder. See [Automated reminders](/inbox/inbox-overview#automated-reminders) in the Inbox overview. *** ## Common questions The 10DLC compliance registration typically takes 1-7 business days. You'll receive a notification once your number is ready to use. ## Related articles Send text messages to athletes Folders, channels, and how messages flow This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.