> ## Documentation Index
> Fetch the complete documentation index at: https://help.coachiq.io/llms.txt
> Use this file to discover all available pages before exploring further.

# What Returning Visitors See: The Sign-In Prompt

> When a form requires login and someone enters an email that already has an account, CoachIQ asks them to sign in mid-form. Here is exactly what they see, why, and what to tell them.

When a form has **Login/Signup** required in its Connections, CoachIQ needs to know who is submitting it. New visitors create an account as part of the flow. Returning visitors, most often parents who registered a child last season, are asked to **sign in** the moment they enter an email that already has an account.

This is expected behavior, not a bug. Coaches have reported it as a bug more than once, so it helps to know what the athlete or parent actually sees.

<Info>
  This applies to forms on your **website** and forms in the **athlete app**. The prompt looks the same in both.
</Info>

## What a new visitor sees

Someone whose email is not in your organization goes straight through:

1. They answer your form questions.
2. On the Login/Signup page they create an account (name, email, password).
3. They continue to any product or scheduler pages you attached, then submit.

## What a returning visitor sees

Someone whose email already has an account with you sees a sign-in prompt appear as soon as they enter that email:

* The prompt has their email **pre-filled** and asks for their password.
* A **Forgot password?** link lets them reset it without leaving the form.
* If they close the prompt, their form answers are **kept**, and a **Member Login** option stays available so they can sign in when ready.

Once signed in, they continue through the rest of the form exactly as a new visitor would.

## Why it works this way

Form responses attach to a person's profile in [People](/people/overview). CoachIQ cannot attach a response to an account without confirming the person submitting owns that email, so it asks them to prove it by signing in. This is what keeps a returning parent's new registration, payment, and bookings on the same profile as last year's.

## What to tell a parent who asks

Copy and paste this if someone emails you about the prompt:

> That sign-in box means you already have an account with us from a previous registration. Enter the password you set up before, or click "Forgot password?" to reset it. Your answers on the form are saved while you sign in.

## Common questions

<AccordionGroup>
  <Accordion title="Can I turn the prompt off?">
    Only by removing the Login/Signup requirement from the form's Connections. Without it, responses are collected but are not attached to a profile, and Contact Info fields will not sync to People. See [Creating Forms](/tools/forms/creating-forms).
  </Accordion>

  <Accordion title="A parent says they never made an account">
    Someone in the family probably did, often the other parent or the athlete. Search the email in [People](/people/overview) to confirm, then have them use **Forgot password?**.
  </Accordion>

  <Accordion title="Does this happen on forms without a login requirement?">
    No. Forms without Login/Signup in their Connections never prompt anyone to sign in.
  </Accordion>
</AccordionGroup>

## Related articles

<CardGroup cols={2}>
  <Card title="Creating Forms" icon="file-pen" href="/tools/forms/creating-forms">
    Where the Login/Signup connection lives and what it does to profile sync
  </Card>

  <Card title="Sharing Forms" icon="share-nodes" href="/tools/forms/sharing-forms">
    Put your form on your website or in the athlete app
  </Card>

  <Card title="Adding & Editing Clients" icon="user-plus" href="/people/adding-editing-clients">
    How accounts and profiles are created in People
  </Card>

  <Card title="Family Accounts" icon="users" href="/athlete-portal/family-accounts">
    How parents and children share one login
  </Card>
</CardGroup>