> ## Documentation Index
> Fetch the complete documentation index at: https://help.coachiq.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Your Namecheap Domain - CoachIQ Help

> Connect your Namecheap domain to CoachIQ with account sharing or manual DNS setup. Step-by-step guide for both methods with complete instructions.

## Overview

Connecting your Namecheap domain to CoachIQ gives you two options: grant our team access to handle everything for you (recommended), or update the DNS records yourself. Both methods take about 5 minutes to set up, with your domain fully connected within 24-48 hours.

<Info>
  **Choose your comfort level**:

  * **Account sharing** (recommended) - We handle all technical setup for you
  * **Manual DNS** - You control the changes directly
</Info>

## Before you begin

<Note>
  **You'll need:**

  * Your Namecheap login credentials
  * The domain you want to connect
  * Your CoachIQ website published and ready
</Note>

## Option 1: Share access with CoachIQ (Recommended)

Let our team handle the technical configuration while you focus on your coaching business.

<Steps>
  <Step title="Log in to Namecheap">
    Visit [Namecheap.com](https://www.namecheap.com) and sign in to your account.

    <Tip>
      Make sure you're logging in as the account owner, not a sub-account, as only owners can share access.
    </Tip>
  </Step>

  <Step title="Access your profile">
    Click on your profile icon in the top-right corner of the dashboard and select **Manage Profile**.
  </Step>

  <Step title="Navigate to Account Sharing">
    In your profile settings, click on the **Account Sharing** tab.

    <Warning>
      **Can't see Account Sharing?**
      This feature is only available for account owners. If you're using a sub-account, you'll need to either:

      * Log in as the main account owner, or
      * Use the manual DNS method below
    </Warning>
  </Step>

  <Step title="Add CoachIQ as a manager">
    Click **Add Manager** and enter the following information:

    * **Email**: `liz@coachiq.io`
    * **Permissions**: Select options that allow DNS management
  </Step>

  <Step title="Save and confirm">
    Click **Save** to grant access to our team. You'll see a confirmation that the manager has been added.

    <Check>
      **Access granted!** CoachIQ will receive notification and begin configuring your domain.
    </Check>
  </Step>

  <Step title="Notify CoachIQ support">
    Send a quick message to our support team letting us know:

    * Your domain name
    * That you've granted manager access

    We'll handle the DNS configuration and notify you once your domain is connected.
  </Step>
</Steps>

## Option 2: Manual DNS setup

Prefer to handle it yourself? Follow these steps to update your DNS records directly.

<Steps>
  <Step title="Log in to Namecheap">
    Visit [Namecheap.com](https://www.namecheap.com) and sign in to your account.
  </Step>

  <Step title="Access your domain">
    From your dashboard, find your domain and click **Manage**.
  </Step>

  <Step title="Navigate to Advanced DNS">
    Click on the **Advanced DNS** tab in your domain settings.
  </Step>

  <Step title="Add the A Record">
    In the **Host Records** section, click **Add New Record** and enter:

    * **Type**: A Record
    * **Host**: @
    * **Value**: `76.76.21.21`
    * **TTL**: Automatic
  </Step>

  <Step title="Add the CNAME Record">
    Click **Add New Record** again and enter:

    * **Type**: CNAME Record
    * **Host**: www
    * **Value**: `website-v1.coachiq.io`
    * **TTL**: Automatic

    <Warning>
      Make sure to enter the CNAME value exactly as shown: `website-v1.coachiq.io` (all lowercase)
    </Warning>
  </Step>

  <Step title="Save your changes">
    Click the checkmark or **Save All Changes** button to apply your DNS updates.

    <Check>
      **DNS records updated!** Your domain will connect to CoachIQ within 24-48 hours as the changes propagate.
    </Check>
  </Step>
</Steps>

## What happens next?

<Info>
  **Timeline for both methods:**

  * **Immediate**: Settings are saved in Namecheap
  * **2-4 hours**: DNS changes begin propagating
  * **24-48 hours**: Domain fully connected worldwide
  * **SSL Certificate**: Automatically configured within 24 hours

  Most domains start working within 2-4 hours, though full global propagation can take up to 48 hours.
</Info>

## Common questions

<AccordionGroup>
  <Accordion title="Which method should I choose?">
    **Account sharing** is recommended if you want us to handle everything - it's faster and eliminates potential errors. Choose **manual DNS** if you prefer to maintain full control or are comfortable with technical settings.
  </Accordion>

  <Accordion title="Is account sharing safe?">
    Yes! Namecheap's manager access allows us to configure DNS settings without accessing your billing information or ability to transfer domains. You maintain full ownership and can revoke access anytime.
  </Accordion>

  <Accordion title="How do I remove manager access later?">
    To remove CoachIQ's access:

    1. Go to your profile settings
    2. Click **Account Sharing**
    3. Find "[liz@coachiq.io](mailto:liz@coachiq.io)" in your managers list
    4. Click **Remove** next to our email

    Your domain will continue working normally after removing access.
  </Accordion>

  <Accordion title="Will my email still work?">
    Yes! We only modify website-related DNS records (A and CNAME). Your email settings (MX records) remain untouched, so your email continues working exactly as before.
  </Accordion>

  <Accordion title="What if I already have DNS records?">
    If you have existing A or CNAME records for @ or www, you'll need to update or replace them with our values. Other records (MX, TXT, etc.) should remain unchanged.
  </Accordion>

  <Accordion title="Can I use a subdomain instead?">
    Yes! Instead of @ and www, you can use a subdomain like "coaching.yourdomain.com". Just replace @ with your subdomain name when adding the A record.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<Warning>
  **Domain not connecting after 48 hours?**

  For **account sharing**, verify:

  * Manager email is exactly `liz@coachiq.io`
  * You granted DNS management permissions
  * Your domain is active and not expired

  For **manual DNS**, check:

  * A record points to `76.76.21.21`
  * CNAME record points to `website-v1.coachiq.io`
  * No conflicting records exist
  * Records are saved and active

  Still having issues? Contact our support team with your domain name.
</Warning>

## Additional resources

<Card title="DNS & Permissions Guide" icon="server" href="/website/domain-setup/dns-permissions">
  Need more detailed DNS information or using a different setup? Check our comprehensive DNS guide.
</Card>

<Card title="Namecheap Help Docs" icon="external-link" href="https://www.namecheap.com/support/knowledgebase/article.aspx/192/46/how-do-i-share-access-to-my-domain-with-other-users/">
  Namecheap's official documentation on account sharing and domain management.
</Card>

## Pro tips

<Tip>
  **Best practices:**

  * **Clear your browser cache** after DNS changes to see updates faster
  * **Use incognito mode** to test if your domain is working (avoids cached results)
  * **Keep manager access** even after setup for easy future support
  * **Screenshot your DNS settings** before making changes as a backup
</Tip>

## Need help?

If you encounter any issues or have questions:

* Contact our support team with your domain name
* Specify whether you chose account sharing or manual DNS
* We typically respond within 2-4 business hours
* Include "Namecheap Domain Connection" in your message for fastest routing

Once connected, your custom domain will display your CoachIQ website, instantly elevating your coaching business's professional image!