Where athletes find this: Athlete Portal → Profile Menu → Billing
Overview
When enabled, athletes can cancel their own subscriptions directly from their portal without contacting you. This gives them autonomy while reducing your administrative workload.Enabling self-service cancellation
Before athletes can cancel, you need to enable this option for the subscription product.1
Navigate to your subscription product
From your dashboard, go to Products and select the subscription product you want to configure.
2
Enable cancellation option
Scroll to the subscription settings and toggle ON the “Allow users to cancel” option.Save your changes.
How athletes cancel their subscription
Once enabled, your athletes follow these steps:1
Access the athlete portal
Athletes log into their athlete portal at their custom portal URL.
2
Open profile menu
Click their profile picture or initials in the top right corner of the page.
3
Navigate to billing
Select Billing from the sidebar menu.
4
Cancel subscription
Athletes will see their active subscriptions and can select the option to cancel.
Success! The athlete will receive confirmation of the cancellation, and you’ll be notified through the platform.
Common questions
What happens when an athlete cancels?
What happens when an athlete cancels?
The subscription remains active until the end of the current billing period. The athlete retains access until then and won’t be charged again.
Will I be notified when an athlete cancels?
Will I be notified when an athlete cancels?
Yes, you’ll receive notification through CoachIQ when an athlete cancels their subscription.
Can athletes resubscribe after canceling?
Can athletes resubscribe after canceling?
Yes, athletes can purchase a new subscription at any time through your products page or their portal.
What if I want to require approval before cancellations?
What if I want to require approval before cancellations?
Simply toggle OFF the “Allow users to cancel” setting for that product. Athletes will need to contact you directly to cancel.