Skip to main content

​
Quick answer

Most video upload issues are caused by file size limits, unsupported formats, or slow internet connections. CoachIQ supports MP4, MOV, and AVI files up to 500MB per video.

​
Common upload problems

Try these solutions:
  1. Check your file size - Videos must be under 500MB
    • If larger, compress your video using a free tool like HandBrake
    • Or split longer videos into smaller segments
  2. Verify your internet connection
    • Upload speeds affect how quickly videos process
    • Try closing other applications using bandwidth
    • Consider uploading during off-peak hours
  3. Use a supported format
    • Supported: MP4, MOV, AVI
    • Not supported: WMV, FLV, WebM
    • Convert unsupported formats using a free converter
Pro tip: MP4 files typically upload fastest and have the best compatibility across devices.
This usually means:
  1. The video is still processing
    • Wait 5-10 minutes after upload completes
    • Refresh your browser
    • Check back if the video is very large
  2. Browser compatibility issue
    • Clear your browser cache
    • Try a different browser (Chrome or Safari recommended)
    • Update your browser to the latest version
  3. Video codec not supported
    • Re-export your video in H.264 codec
    • Use standard frame rates (24, 30, or 60 fps)
Speed up your uploads:
  • Videos process based on file size and internet speed
  • Expected times:
    • 50MB video: 2-5 minutes
    • 200MB video: 8-15 minutes
    • 500MB video: 20-30 minutes
Don’t close your browser or navigate away until you see “Upload complete” confirmation.
Convert your video:
  1. Your video format isn’t compatible
  2. Use a free converter to change to MP4:
    • CloudConvert (online)
    • HandBrake (desktop app)
    • VLC Media Player (desktop app)
  3. Re-upload the converted MP4 file

​
Before uploading: Best practices

1

Prepare your video file

  • Format: MP4 (H.264 codec recommended)
  • Size: Under 500MB
  • Resolution: 1080p or lower for faster processing
  • Frame rate: 24, 30, or 60 fps
2

Name your file clearly

Use descriptive names before uploading (e.g., “squat-form-tutorial.mp4” instead of “video123.mp4”). This makes it easier to organize in your Media Hub.
3

Test your connection

For large files, ensure you have a stable internet connection before starting the upload.

​
Still having issues?

If you’ve tried these solutions and videos still won’t upload:
  1. Check CoachIQ status - Visit [status page] to see if there are any platform issues
  2. Try a different device - Sometimes device-specific issues can interfere
  3. Contact support - Send us your details:
    • File size
    • File format
    • Error message (screenshot if possible)
    • Internet speed (test at speedtest.net)