Texting Limits & Cost

SMS Service Limits Explained

Our SMS service provides you with two types of messaging options to cater to your needs while ensuring cost-effectiveness. Here's a breakdown of what you can do within our service limits:

Mass Messages

Ideal for sending notifications or updates to multiple recipients at once.

• Who it's for: When you need to send a message to more than one person at a time.

• Limits: Keep your message short and sweet, up to 155 characters. This type of message is perfect when you have a single piece of information to share with everyone, without the need for tags, roles, or conditions to customize it for different groups or individuals.

1 to 1 Messages

Perfect for more detailed, personalized communication with your customers or team members.

• Who it's for: When you're messaging an individual and might need more space to write.

• Limits: Feel free to write more extensively, with up to 1400 characters. These messages can be a bit more complex, allowing for up to 8 different segments (parts) in your message. This is great for detailed instructions, long updates, or personalized information.

A Note on Emojis 🚫

To maintain these limits and ensure our service remains cost-effective for everyone, we ask that you do not use emojis in either type of message. Cost of SMS for CoachIQ Users

At CoachIQ, we use Twilio to handle all SMS messaging services. Below is a breakdown of the SMS costs for our users in the United States.

U.S. SMS Pricing:

• Outbound SMS (sending messages): $0.0079 per message

• Inbound SMS (receiving messages): $0.0079 per message

International SMS Pricing:

For users sending or receiving SMS messages abroad, the pricing will vary depending on the country and region. If you need more details about SMS pricing outside the U.S., please reach out to our support team for more information.