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Where to find this: Dashboard → App (left sidebar)
CoachIQ Athlete Portal overview in the App Builder dashboard

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Give your athletes a professional training experience

Your Athlete Portal is the professional, branded platform where athletes and parents access everything about their training - from booking sessions to viewing programs. You control every aspect of the experience while athletes enjoy a seamless, app-like interface that makes your business look as professional as the big academies.

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What is the Athlete Portal?

The Athlete Portal is your custom-branded platform that gives athletes and parents organized access to their training experience. It’s not just a basic login area - it’s a complete ecosystem with three access points: CoachIQ Athlete Portal as seen by athletes on mobile and web
  • iOS mobile app (your branded app in the Apple App Store)
  • Android mobile app (your branded app in Google Play Store)
  • Web portal (accessible from any browser on phone or computer)
Think of it as the athlete-facing side of your coaching business - the polished, professional interface that athletes interact with daily while you manage everything behind the scenes.

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The two experiences: What you control vs what athletes see

You work in the App Builder - your control center where you:
  • Design the layout and branding
  • Add or remove features
  • Set up paywalls and access levels
  • Organize content and scheduling
  • Control what athletes can see and do

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How athletes get started (Critical for iOS users)

iOS App Store Requirement: Due to Apple’s “Reader App” policy, athletes cannot sign up or make purchases directly in your iOS app. They must create their account through your website first or you must add them manually.

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Two ways athletes can join your portal

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Option 1: Coach adds them

The smoothest experience for everyone:
  1. You add the athlete in People → New User
  2. They receive a welcome email with login credentials
  3. They can immediately download your app and sign in
  4. Full access granted based on their tags/purchases
Best for: Existing clients, trial sessions, team onboarding
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Option 2: Athletes self-register

Athletes create their own accounts:
  1. Athlete visits your CoachIQ website
  2. Creates account through web portal
  3. Makes any initial purchases (memberships/credits)
  4. Downloads your app and logs in with web credentials
Best for: New sign-ups, online programs, self-service model

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Platform differences

Your portal is available on the web and in supported iOS and Android apps. Personalized Apps are now available for both stores; each business’s listing and update is released separately. A personalized app can prompt a new athlete to register on their first login attempt. Purchases depend on the installed app version and enabled checkout: eligible native purchases can stay in the app, while other purchases open the browser. The website remains a useful starting point for account creation and purchasing.

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What athletes can do in your portal

Once athletes have access, they can: ✅ Scheduling & Bookings
  • View available sessions and schedules
  • Book sessions using credits or payment
  • Cancel or reschedule bookings
  • See session details and coach assignments
Athlete view of session scheduling with available time slots ✅ Content & Programs
  • Access training programs and lessons
  • Watch video content and tutorials
  • Track progress through programs
  • Download resources and materials
Athlete view of training programs with progress tracking ✅ Communication
  • Receive announcements and updates
  • View direct messages from coaches
  • Reply to coach messages
  • Get push notifications (mobile apps)
Athlete view of Channels with announcements and direct messages ✅ Account Management
  • View credit balance and history
  • Manage billing and subscriptions
  • Update profile information
  • Track payment history
Athletes can view their credit balance, renewal dates, and which schedulers their credits work for by tapping their profile icon.
Athlete mobile view showing credit balances and redeemable schedulers
✅ Purchases (web, or supported native checkout)
  • Buy memberships and subscriptions
  • Purchase session credits
  • Register for camps and clinics
  • Access paywalled content

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What athletes CANNOT do

Understanding limitations helps set proper expectations: ❌ Cannot anywhere:
  • See other athletes’ information or bookings
  • Message other athletes directly
  • Modify program content or materials
  • Change session availability or schedules
  • Access coach-side features
  • View content behind paywalls (without payment)

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Your control center: The App Builder

The App Builder is where you shape the entire athlete experience. Located in your dashboard’s left sidebar, it provides:

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Core structure

  • Channels: Communication hub for messages and announcements
  • Content: Programs and educational materials
  • Schedule: Session booking and calendar
  • Products: Memberships and purchases

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Settings controls

  • Design: Themes, colors, and branding
  • Menu & Links: Navigation and menu visibility
  • Pages Paywall: Access restrictions and monetization
CoachIQ App Builder coach control panel for managing the Athlete Portal

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How changes work

  • Changes update in real-time as you build
  • Use “Update Page” to save your work
  • Athletes see changes immediately after publishing
  • Preview mode lets you test the athlete experience

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Key concepts to understand

The building blocks of each page. You organize content into sections like “Elite Program” or “Beginner Training” to create logical groupings for athletes.
The four main areas of your portal: Channels (communication), Content (programs), Schedule (bookings), and Products (purchases). Each can be toggled on/off.
Your monetization boundary. Set which pages or content require payment to access. Non-members see a preview with payment options.
A term for apps that display content purchased elsewhere. Do not use it as a blanket description of current CoachIQ checkout; check the installed app and enabled features.

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Common questions

Athletes can create an account on your website. Personalized apps also prompt new athletes to register on their first login attempt, using your configured sign-up fields.
For smoothest onboarding:
  1. Add them manually in the People section
  2. Have them create accounts on your website first
  3. Then direct them to download the app
  4. Include clear instructions in welcome emails
It’s best practice to have separate accounts for tracking and communication, but parents can create accounts to manage younger athletes’ bookings. Parents can now add and switch between family members themselves from Settings → Family in the portal — see Family Accounts.
Use the checkout offered by the released app. Eligible purchases can use native checkout where enabled; otherwise complete the purchase on the web.
Always direct new users to your website first to create accounts and handle initial payments. After that, they can use the mobile app for daily access. The exception is a branded Personalized App, which prompts an athlete with no account to sign up on their first login attempt.
Booking happens in the app. If a scheduler accepts both payment and credits, the app asks the athlete whether to pay or use a credit, the same choice as on the web. Card checkout can stay in the app where enabled for the purchase, or open the browser on other versions. See Booking in the native app.
No. If a platform update lands while an athlete or coach is using the app, the app signs them back in once the update completes instead of dropping them at the login screen. An athlete who still ends up logged out should update the app from the App Store or Google Play and sign in once.
Athletes can request deletion of their account from inside the CoachIQ app or your Personalized App (Apple requires this of every app with sign-up). The request arrives in your Inbox as a message from that athlete; nothing is deleted automatically. Action it the way you would any other request: confirm with the athlete, then remove them from your organization from their profile. See Block or remove an athlete.

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Pro tips for athlete onboarding

Create an onboarding checklist: Include steps like:
  1. Visit website and create account
  2. Purchase membership/credits
  3. Download app (with App Store links)
  4. Log in with web credentials
  5. Enable push notifications
Bulk import existing clients: Use People → Import to add multiple athletes at once, giving them instant app access without the sign-up friction.
Set clear expectations: Share the correct App Store or Google Play link for your business and explain the checkout available in that app.

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What’s next?

Now that you understand how the Athlete Portal works, you’re ready to start building. Begin with:
You’re ready! You now understand the fundamental structure of CoachIQ’s Athlete Portal and how athletes access your platform. Time to start building your professional training app!

Products in Your Portal

Display and sell memberships, packages, and products

Page Paywalls

Restrict page access until athletes purchase a qualifying product

Booking in the native app

What athletes and parents see when they book from the iOS or Android app

Family Accounts

Parents, managed children, and who gets the reminders

Scheduling Overview

Set up session types, availability, and booking rules

Product Overview

Understand how products, pricing, and visibility work

Inbox Overview

Communicate with athletes through messages and announcements

Content Overview

Manage programs, lessons, and media for your athletes