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Where this applies: the CoachIQ athlete app on iOS and Android, and any branded Personalized App. The web portal is covered in Understanding your Athlete Portal.
The native app is where most athletes and parents live day to day: they check tonight’s practice, book next week’s lesson, and read your announcements from their phone. Booking works the same way it does on the web, with one difference you should be able to explain to a parent: anything that needs a card finishes in the browser.

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Booking a session

1

Pick a scheduler and a time

The athlete opens your Schedule page in the app and picks a scheduler and a time slot, exactly as they would in the browser. The credit cost you set on the scheduler (“1 Credit”) shows on the card.
2

Choose who the session is for

A parent with more than one connected athlete is asked which athlete the booking is for, with the shared Family Credits available balance shown. See Family accounts.
3

Pay or use a credit

What happens next depends on how the scheduler is set to be paid:
  • Credits only: the app deducts the credit and confirms the booking. Nothing leaves the app.
  • Payment only: the app opens the browser so the athlete can complete payment, then returns them to the app with the booking confirmed.
  • Payment or credits: the app asks whether to pay or use a credit, the same choice athletes get on the web. Choosing a credit finishes in the app; choosing to pay opens the browser.
An athlete whose credits are paused (for example, a membership marked inactive) is treated as having no usable credit and is offered payment instead. Fix the membership on the client’s Credits tab if that is not what you intended.
4

Find the booking under Bookings

The confirmed session appears in the app’s Bookings tab with its date, time, and location. If you set a different venue on a specific date of the session, the per-date venue is what shows here, so the parent sees the right field for that day.

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Why purchases open in the browser

Apple classifies CoachIQ as a reader app: content bought elsewhere can be used in the app, but the purchase itself cannot happen in the app. That is why a paid booking, a product, or a membership opens the browser to finish checkout. Credits are not a purchase, so using one stays in the app. Tell parents this up front so a jump to the browser does not read as an error:
“If you pay by card, the app will open your browser to finish payment, then bring you back. If you use a credit, it all happens in the app.”
If athletes book with credits far more often than with a card, set your schedulers to accept credits (or credits and payment) so the everyday booking never leaves the app. See Credits and schedulers.

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What parents see

A parent’s Bookings tab lists every connected athlete’s sessions, grouped by athlete, with the session location on each. The parent does not need to switch into each child to check who has practice tonight. Reminders for a managed child go to the parent’s device. Details in Family accounts.

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Staying signed in

If a platform update is pushed while someone is using the app, the app signs them back in once the update completes rather than dropping them at the login screen. An athlete who is still logged out should update the app from the App Store or Google Play and sign in once.

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Common questions

That is the paid path: the scheduler needs payment (or the athlete has no usable credit), so the app opened the browser to complete checkout. Check two things on the athlete’s profile: the Credits tab, to confirm they have an active credit that works for this scheduler, and the scheduler’s payment settings, to confirm it accepts credits at all. If both look right and the app still redirects, make sure the athlete has the current app version, then contact support.
They can browse products in the app, but the purchase itself opens the browser. After paying they return to the app with the product and any credits already on their account.
Because you set a per-date venue on the scheduler. Each date can carry its own location, and the app shows the location for that date. See Setup: locations.
Yes. The request lands in your Inbox for you to action; nothing is deleted automatically. See Understanding your Athlete Portal.

Understanding your Athlete Portal

Web portal, iOS restrictions, and how athletes get access

Family Accounts

Parents, managed children, and who receives reminders

Credits and schedulers

Which credits work for which schedulers

Personalized App

Your own branded app in the App Store