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Where to find this: Athlete Portal → Settings → Family
In youth programs the parent is the person who acts: they pay, they drive to the field, they read the message. CoachIQ models that as a parent (guardian) account with one or more athletes connected to it. Parents manage the family from the athlete portal; you can also connect children from the client’s Family section in admin.

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How a family is structured

  • Parent holds the login, the payment method, and the inbox. Their role in People is Parent.
  • Athlete is the person who attends sessions. An athlete connected to a parent can be a full account with its own login, or a managed child with no login at all.
  • The parent-to-athlete link is stored on both profiles. Reminders, booking views, and automations follow that link (details below).
The Family tab only appears on profiles with the Parent role. If a parent tells you they cannot find it, check their role in User Details and change it to Parent if needed. See Sign-up & Profile to make new sign-ups land on the right role from the start.

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What parents can do

1

Open Settings

From the athlete portal, the parent selects Settings.
2

Go to Family

They select Family, where they’ll see the athlete they’re currently managing.
3

Add a family member

Selecting Add Athlete lets them add another child to the account. They can also select an existing athlete listed there to switch to managing them.
Parents can do this any time, not only at sign-up. A parent who registered with one child and later wants to add a sibling does not need you to do it for them. Parents can also add a child in the middle of checkout. When they add one new athlete there, that athlete is selected automatically, so Continue buys for the child they just added. If they add several at once, nothing is preselected and they must pick one before continuing.

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What you can do as a coach

Where to find this: People → open the client → PROFILE → Family
On Family you can Connect children — choose an active athlete account, or create a managed child. The + control is Create new child. That opens New child:
  • Helper: “The child is added without a login. You can enable login later.”
  • First name (required) (placeholder First) and Last name (placeholder Last)
  • Cancel and Create child
A connected child can show Managed — no login with Enable login.
Client Family section with Connect children
New child form: First name, Last name, Cancel, Create child

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Managed children with no login

A managed child has a profile, bookings, credits, and tags like any athlete, but no email and no password. That is the right shape for most youth athletes: the parent does everything on their behalf, and nothing is ever sent to an inbox the child does not have.
  • Anything addressed to a managed child (reminders, announcements, in-app messages) is delivered to their parent. See Who receives reminders and notifications.
  • When the athlete is old enough to run their own account, click Enable login on the child’s row. They keep their history.
  • Automations can target a managed child’s parent explicitly with the trigger user and their guardians option on Target User. See Triggers and actions.

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Who receives reminders and notifications

Practice reminders and notifications for an athlete go to that athlete and to their connected parent. For a managed child with no login, the parent is the only reachable destination, so the parent is who gets the reminder. This is what makes a booking reminder land with the person who is actually driving to the field. A parent with two athletes is connected to both, so they receive both athletes’ reminders from one account. You do not need to tag or message the parent separately.
If a family reports that they “never got the reminder”, open the athlete in People and check PROFILE → Family. An athlete with no connected parent and no email has nowhere for a reminder to go. Connect the parent and the next reminder will reach them.

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Booking for a specific family member

Once family members are added, booking a session includes a Select Athlete step. The parent picks which athlete the session is for — themselves or any linked family member — before checkout.
Select Athlete step in the booking flow, showing Family Credits available and a list of athletes to book for
That step also shows Family Credits available. Eligible credits from the booking parent’s Buyer pack can cover a connected managed athlete’s session. The scheduler determines how many credits are used. A purchase assigned to the athlete supplies that athlete’s credits; a parent’s own pack is not a shared balance for another parent. The booking record itself shows which athlete it’s for, so you no longer have to rely on notes, tags, or asking at check-in to tell family bookings apart — see Booking for Multiple Athletes.

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Changing a child’s booking

A linked parent can reschedule or cancel their child’s lesson from Bookings, including a lesson you or your staff booked for the child. Rescheduling needs Allow athletes to reschedule turned on for the scheduler. Cancel isn’t offered inside the cancellation notice window, and rescheduling there follows the scheduler’s Block rescheduling within cancellation window setting.
  • Single lessons: the parent picks a new time and sees Reschedule Confirmed. The lesson stays under the child’s name. A parent who cancels gets the cancellation email.
  • Weekly series: the parent can move or cancel one date in the series. Only that date changes; the rest of the series stays booked.
  • When the change is blocked: the parent sees a readable reason, for example “You can only book a time slot once.” when the child already has a lesson at that time. Inside the notice window, the booking explains why Cancel isn’t available and suggests contacting you.
Someone who isn’t linked to the child can’t change the booking and sees “This athlete isn’t linked to your account.”

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How a parent sees their athletes’ bookings

A parent’s own Bookings view in the athlete portal, and in the native iOS and Android apps, lists every connected athlete’s sessions grouped by athlete. The parent never has to switch into each child to check who has practice tonight. Session location shows on each booking in the app, so a per-date venue change is visible where the parent looks. You see the same thing from the coach side: opening the parent in People → Bookings shows all bookings under that parent, sorted by which athlete they belong to. Opening the athlete shows only that athlete’s bookings. See Bookings tab.

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A child’s credits in the parent’s Billing

A parent’s Settings → Billing → Credits lists their own credits first, then each managed child’s credits marked For and the child’s name. Credits from a membership bought for a child always belong to the child; this is where the parent can see them. Booking for that child uses the child’s credits.

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Registering an athlete at checkout

Buying a team registration, camp, or membership for a child is a purchase, not a booking, so it goes through checkout rather than the Select Athlete step above. When the purchasing parent has more than one athlete on the account, checkout asks Who are you registering? before payment. What attaches to the athlete they pick:
  • The purchase itself, so you can see which child a registration paid for
  • Any team tag the product’s automation applies
  • Any credits the product grants
  • Date of birth, which is collected per athlete rather than once per family
If the product or session has a required registration form, the form is asked for each athlete. A parent who completed it for themselves or for one child is asked again for the next child, and each child’s answers are saved under that child. Families who filled in a form under the parent’s account before October 2026 may be asked once more for the child. A returning buyer whose form is already on file sees a note that the step was skipped. Waivers are still required. A parent registering two children for two different teams goes through checkout once per child, choosing the right athlete each time, and each child ends up on the right roster with the right credits. Purchase-triggered automations (add a tag, book all future practices) act on the selected athlete, not the parent.
Whether a product is bought for the buyer themselves or for a managed athlete is a setting on the product. See Product Builder for the buyer vs. managed athlete option and how it changes checkout for adults buying for themselves.

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Check which athlete a purchase is for

Before paying, parents can confirm the selected athlete’s name on the final Review & payment screen for a product, or the Payment screen when booking a session with credits or a card. If they change children during checkout, the review updates to the newly selected athlete. Review any required registration answers again after switching. After purchase, Orders and Billing Archive show a For: line naming the athlete when the purchase recorded one. Older purchases that did not record an athlete may not show this line; its absence alone does not tell you who received the purchase. Check the relevant athlete’s profile before asking a parent to buy again.

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One membership for multiple athletes

A shared family membership can connect eligible athlete purchases to one paid subscription. It is different from booking with a parent’s own credit pack: the subscription’s paid quantity must cover the linked athletes, and each eligible purchase receives its own membership benefits. Coaches should follow Shared family memberships to connect purchases, check renewal credits, or remove one child while keeping siblings active. Families should contact their coach to change or cancel a shared membership so that one child’s request does not end the subscription for everyone. For paid session bookings, the parent remains the payer and the selected child is the attending athlete. Check both names when matching the family’s order with the transaction in admin; the payer’s name does not mean the parent is attending.

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When two parents share an athlete

More than one parent can connect to the same athlete. There is no designated primary parent. Each sees the athlete’s schedule, including bookings made by the other parent.
  • Booking changes: Either parent can book. For a one-time booking a parent made, that parent must cancel or reschedule it. Recurring-booking cancellation currently also allows another connected parent. Bookings staff made for the athlete can be rescheduled or canceled by a connected parent (see Changing a child’s booking).
  • Credits: Purchases assigned to the athlete can supply credits when either parent books for that athlete. A parent’s own credit pack is not spendable by the other parent. Refunds return to the original payment source.
  • Notifications: Booking confirmations and cancellation notices go to the parent who made the booking; session reminders go to connected parents. For automations, choose the athlete-and-parents audience when both should receive the action. Purchase receipts go to the parent who paid.
  • Account changes: Either connected parent can edit the athlete’s details or remove another parent’s connection. There is no separate approval step for those changes.
Staff see each parent as a separate contact on the athlete’s Family tab. Signing in through another CoachIQ group’s link does not automatically join that group. If the page says You’re a member of a different group, use the option to go to your group, or ask the intended business for its registration instructions. Within one organization, someone who already belongs to one of its groups and opens another group’s app gets one clear choice: go to their own group, or join this one. Someone who is signed in but hasn’t joined sees a single Join card with your logo and a Join Now button. A parent who signs in on a group’s booking page joins that group as a parent and gets the welcome email, the same as with Join this group.

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Common questions

No. A managed child has no login and no email. Everything meant for them is delivered to the connected parent. Add an email and click Enable login only when the athlete should run their own account.
Connect each parent to the athlete from that parent’s Family section in admin. Both then see the athlete’s bookings and receive their reminders. If you run into a case that does not behave this way, contact support with the family’s names.
Check which athlete the purchase is attached to: open the parent in People → Products. If the purchase landed on the parent rather than the child (this happened before the Who are you registering? step existed), book the child into the team’s practice sessions manually and move the tag to the child. Registrations made after August 2026 attach to the selected athlete automatically.
Only if the child has no history. A managed child who has any booking, purchase or activity can’t be removed by a parent or staff member; the message reads “Can’t remove: this athlete has booking, purchase, or activity history.” This keeps the child’s memberships and records attached to a real profile.
Yes. The iOS and Android apps show a parent every connected athlete’s bookings, grouped by athlete, with the session location. See Booking in the native app.

Booking for Multiple Athletes

How shared credits and family booking work today

Client Profiles

Family is under PROFILE on the client

Bookings tab

A parent’s bookings grouped by athlete

Sign-up & Profile

Force new sign-ups to the Parent/Guardian account type

Triggers and actions

Target an athlete and their guardians from an automation

Booking in the native app

Pay-or-credit prompt, purchases in the browser, session location