Choose the right message type
A professional email address, such as coach@yourbusiness.com, is your business mailbox. It is separate from choosing the Email channel or a branded design in CoachIQ.
Send your first email
1
Open the email composer
Open Inbox, click Create New, then select Email from the channel choices across the top.
2
Choose recipients and add a subject
In Send to, search for a person in your group or enter an email address. Review the selected recipients, then enter a clear Subject. The recipient does not need to use the CoachIQ app to receive email.
3
Write your message
Write in the main editor. Use the toolbar for paragraph styles, bold, italic, text color, lists, and links. If you want clients to book or buy, include the relevant scheduler or product link in your message.
4
Choose a design and review the email
Open Design and choose Blank, Branded, or Spotlight. Review the subject, message, links, recipients, and any header/footer text before sending. The canvas shows the design you are editing; recipients’ email apps may render spacing differently.
5
Send
Click Send when the email is ready. If CoachIQ shows an error, follow the message before retrying. Do not assume that leaving the composer saved an unfinished draft.
The Email composer combines recipients and subject with the message canvas and appearance controls. This example has no recipients and was not sent.
Choose Blank, Branded, or Spotlight
The Design menu also offers Client check-in and Session follow-up starter copy. These are optional and replace the subject and message, so choose them before writing your final text or review what they replace.
Choose the visual design separately from optional starter copy.
Customize a branded email
Choose Branded or Spotlight to show Appearance controls beside the canvas.- Theme: choose Light or Dark.
- Logo: choose an image through Media Hub, use App logo, or select None. You can also use the logo control on the canvas.
- Colors: adjust the primary color and header, logo, body, and footer backgrounds using their color controls or hex values.
- Header and footer: click their text on the canvas to edit it. Spotlight also includes a short heading above the main header.
- Reset: restores the appearance defaults. Review the result before sending.
Spotlight adds a gradient header and a short heading above the main title. The screenshot shows the editing canvas, including the logo control.
Check the audience before sending
Review the recipient count and any per-send limit shown in the confirmation. Limits can differ by your organization and message channel; they are separate from your messaging-credit balance and SMS character count. If the audience exceeds the displayed limit, narrow the recipient selection before sending. Do not assume every group has the same maximum.What email costs
Emails you write use your organization’s messaging credits, the same balance that pays for texts. Each email address costs 0.1 credit, so 10 emails use 1 credit. This covers Inbox emails, the email copies of announcements, and automation Send an Email actions, counting every address including CC and BCC. Automatic notifications, such as booking confirmations and receipts, stay free. Check your balance and each send in Settings → Communication → Credits. See How credits work.Email and your business mailbox
Choosing a logo or editing the header does not connect a Gmail or Google Workspace mailbox, change domain authentication, or create a new sender address. If you need coach@yourbusiness.com, follow Professional Email. To write a new email, use Create New → Email. The Email channel in the Inbox rail holds emails you have already sent; it is not where you start one. For an update that should also appear in the athlete app, use Announcements. Email is a direct send, not a newsletter campaign builder with mailing-list management and open tracking.Find emails you’ve sent
Every email sent from Create New → Email is saved in the Inbox under Channels → Email, and also appears under All. Each row shows the subject, who it went to (a name, “12 members”, or “2 email addresses”), a preview, and the send time. Open a row to see the email as it was sent: a From / To / Sent header, each recipient (members by name, typed addresses as entered) with a marker on any address that wasn’t delivered, and the body. The record is read-only. You can archive and restore sent emails like announcements, and they never count as unread. Everyone on your staff can see the organization’s sent emails. Recipients don’t see this record in their own CoachIQ Inbox; they received the email itself.Emails sent before September 23, 2026 are not listed. Inbox search does not include sent emails yet, and they do not appear on a client’s profile Messages tab.
Troubleshooting
- Can’t see appearance controls: choose Branded or Spotlight instead of Blank.
- Wrong logo: check the current group, then choose App logo or a specific image. A previous explicit choice takes precedence over the default.
- Starter copy replaced your writing: the starter options replace subject and message. Review both before sending.
- Not enough credits to send this email: open Settings → Communication → Credits, check the balance, and add credits before trying again. For an automation email, check its execution log for the failed action.
- Recipient has not received it: open the sent email under Channels → Email and review that address and its delivery status. Ask them to check spam or junk. A successful send action does not guarantee inbox placement. Contact support with the recipient and send time if needed.