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Where to find this: Settings → Communication, which holds Notifications, SMS Number, and Inbox Settings.

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Notifications

Control which alerts you receive via email and push notifications.

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Notification categories

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Notification channels

Each category can be toggled independently for:
  • Email — Sent to your account email address
  • Push — Mobile notifications (if you have the CoachIQ app installed)
1

Navigate to Notifications

Go to Settings → Notifications.
2

Toggle your preferences

Check or uncheck the boxes under EMAIL and PUSH for each notification type.
We recommend keeping Payments and People notifications on so you’re always aware of new revenue and new athletes joining your platform.

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SMS Number

Set up your dedicated business phone number for texting athletes through CoachIQ. Texts you send are paid for with SMS credits; see How SMS credits work.

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10DLC Compliance

CoachIQ uses Twilio for SMS messaging. To send text messages, you’ll need to complete 10DLC (10-digit long code) registration, which is required by mobile carriers to reduce spam.
1

Navigate to SMS Number

Go to Settings → SMS Number.
2

Select your business type

Choose whether you’re registering as a Sole Proprietor or a Business.
3

Enter your preferred area codes

Add your primary area code and optionally a secondary area code. CoachIQ will try to assign you a number matching these codes.
4

Begin registration

Click Begin to start the 10DLC compliance process.
The 10DLC registration process typically takes 1-7 business days to complete. Once approved, you’ll be able to send SMS messages to your athletes directly from the CoachIQ Inbox.

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After your number is assigned

The page shows your SMS Number and lets you set a Call Forwarding Number, so calls to your business texting number ring through to a phone you choose. Texts cost SMS credits — see SMS Credits.

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Inbox Settings

Inbox Preferences has one toggle today: Show booking reminders in inbox. Turn it on to see the automated session reminders CoachIQ sends to athletes as threads in your Inbox (they land in the Automated folder). Turn it off to keep the Inbox to conversations athletes started or you started.

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Common questions

The 10DLC compliance registration typically takes 1-7 business days. You’ll receive a notification once your number is ready to use.

SMS Messaging

Send text messages to athletes

Inbox Overview

Folders, channels, and how messages flow