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Where to find this: Schedule → Calendar → Click any booking

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Editing a booking

On Schedule → Calendar, click a session. The click view shows Duration, Time Slot, Location, Coaches, resources, and participants. Duration, Location, and Coaches each have Edit. Time Slot does not; to change the date or time, use Move Session in the header (below). You can also add a coach or a resource to this one occurrence from the click view without opening the scheduler. Footer: Add Participants and Send Message to All.
Calendar session click view with Duration, Time Slot, Location, and Coaches

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Edit duration from the calendar

1

Click Edit next to Duration

On the session click view, Duration shows the current length (for example 60 min). Click Edit.
2

Edit Duration

That opens Edit Duration. The field is Duration in minutes.Helper: the end time is named, and the change does not change the session date or start time.
3

Save Duration or Cancel

Click Save Duration, or Cancel.
Edit Duration with Duration in minutes, Cancel, and Save Duration

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Move an entire session

Use Move Session when the whole occurrence has to change date or time: a coach is sick, the facility is closed, a practice shifts from Tuesday to Wednesday. It moves the occurrence with everything attached to it in one action, instead of rebooking each athlete. Where to find this: Schedule → Calendar → click the session

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What moves with the session

  • Every participant booking on that occurrence
  • The assigned coach or coaches
  • The attached resources
Nothing about the scheduler changes. Other dates of the same session stay where they are, and the moved occurrence keeps its duration, location, price, and payment status.

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Move the session

1

Open the session

Go to Schedule → Calendar and click the session you want to move. Move Session is in the header of the click view, next to the red trash icon that opens Cancel Session.
2

Click Move Session

The Move Session dialog opens with the current date and time shown.
3

Set New Date & Time

Pick the new date and start time under New Date & Time. The session keeps its current duration, so the end time follows.Moving a session does not check the new time against your availability template, so confirm the coach and any resources are actually free before you move it.
4

Choose how to notify participants

Notify participants is on by default, with In-app pre-checked. The message is prefilled with the original date and time and the new one; edit it to add a personal note (why it moved, what to bring).
5

Confirm

Click Move Session. The occurrence and all its bookings appear at the new time immediately; the old time is freed.
Every participant receives the move announcement with the original date and time and the new one.
Move Session on the calendar session detail

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Moving one athlete, not the whole session

Move Session always moves every participant. To move a single athlete out of a group session, cancel that athlete’s booking and book them into the new time (see Canceling bookings and Manually booking athletes). For one date of a recurring booking, use Change in the Occurrences view instead.

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Drag-and-drop rescheduling

For quick rescheduling directly on the calendar:
1

Switch to Week or Day view

Use the view toggles at the top of your calendar to switch to Week or Day view.
Calendar week view showing multiple sessions
2

Drag the booking

Click and hold the booking you want to move, then drag it to the new time slot.
3

Release to confirm

Drop the booking on the desired time. The change saves automatically.
Drag-and-drop rescheduling bypasses availability checks. Make sure the new time works for both the coach and athlete before moving.

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What athletes see

When a session is booked, athletes automatically receive a confirmation email:
Session confirmation email titled 'Your Session is Coming Up' showing date, time, location, description, and a re-schedule link

The email athletes receive when a session is booked. The 'Re-schedule Here' link lets them move the session themselves when self-rescheduling is enabled.

When you Move Session, the announcement includes the original date and time and the new one by default. You can edit it to add a personal note. Notify participants is available, with In-app pre-checked. The announcement follows this pattern: [session name] moved from [day, date] at [start - end] to [day, date] at [start - end].
In-app announcement after a move, naming the original time and the new time
When you move a booking:
  • In-app announcement — Names the original date/time and the new date/time
  • Portal update — The updated session appears in their Athlete Portal immediately
  • Calendar sync — Any linked calendar invites are automatically updated
Best practice: If making a significant time change, send a personal message through the Inbox to confirm the athlete can make the new time.

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Controlling whether athletes can reschedule

You can configure athlete self-rescheduling on a per-scheduler basis in Scheduler Settings → Booking Rules. There are two related toggles: Allow athletes to reschedule — When on, athletes can move their booking to a different available time slot from the Athlete Portal or app. No additional payment is required; the original credit or payment carries over to the new time. When off, only coaches and admins can reschedule — athletes must contact you to make changes. Block rescheduling within cancellation window — When on, athletes cannot reschedule once they’re inside your cancellation notice window. This prevents athletes from using reschedule as a workaround to avoid forfeiting a credit on a late cancellation. The blocking window matches your Cancellation Policy (e.g., if you require 24-hour notice, rescheduling is also blocked within that same 24 hours). Configure rescheduling permissions →

Canceling Bookings

Cancel sessions and handle credits

Manual Booking

Book athletes directly into sessions

Calendar Overview

Navigate and manage your calendar