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Documentation Index

Fetch the complete documentation index at: https://help.coachiq.io/llms.txt

Use this file to discover all available pages before exploring further.

Where to find this: Schedule → Calendar → Click any booking

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Editing a booking

Update booking details like notes, assigned coach, or location without changing the time.
1

Click on the booking

Go to Schedule → Calendar and click on the booking you want to edit.The session detail modal appears showing participants and booking info.
Session detail modal showing booking information and participants
2

Click Edit

In the booking detail panel, click Edit to open the full booking editor.
3

Make your changes

Update any of the following:
  • Notes — Add session notes or special instructions
  • Coach assignment — Change which coach is assigned
  • Location — Update where the session takes place
  • Participants — Add or remove athletes
4

Save your changes

Click Save to apply the updates.
Changes are saved immediately. Athletes are notified if relevant details changed.

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Rescheduling a booking

Move a booking to a different date or time.
1

Open the booking

Go to Schedule → Calendar and click on the booking you want to reschedule.
2

Click Reschedule

In the booking detail panel, click Reschedule.
3

Select new date and time

Choose from available time slots. The system shows only slots that match the scheduler’s availability.
4

Confirm the change

Click Confirm to finalize the reschedule.
Athletes automatically receive a notification with the new date and time.

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Drag-and-drop rescheduling

For quick rescheduling directly on the calendar:
1

Switch to Week or Day view

Use the view toggles at the top of your calendar to switch to Week or Day view.
Calendar week view showing multiple sessions
2

Drag the booking

Click and hold the booking you want to move, then drag it to the new time slot.
3

Release to confirm

Drop the booking on the desired time. The change saves automatically.
Drag-and-drop rescheduling bypasses availability checks. Make sure the new time works for both the coach and athlete before moving.

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What athletes see

When you reschedule a booking:
  • Email notification — Athletes receive an email with the new date/time
  • Portal update — The updated session appears in their Athlete Portal immediately
  • Calendar sync — Any linked calendar invites are automatically updated
Best practice: If making a significant time change, send a personal message through the Inbox to confirm the athlete can make the new time.

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Controlling whether athletes can reschedule

You can configure athlete self-rescheduling on a per-scheduler basis in Scheduler Settings → Booking Rules. There are two related toggles: Allow athletes to reschedule — When on, athletes can move their booking to a different available time slot from the Athlete Portal or app. No additional payment is required; the original credit or payment carries over to the new time. When off, only coaches and admins can reschedule — athletes must contact you to make changes. Block rescheduling within cancellation window — When on, athletes cannot reschedule once they’re inside your cancellation notice window. This prevents athletes from using reschedule as a workaround to avoid forfeiting a credit on a late cancellation. The blocking window matches your Cancellation Policy (e.g., if you require 24-hour notice, rescheduling is also blocked within that same 24 hours). Configure rescheduling permissions →

Canceling Bookings

Cancel sessions and handle credits

Manual Booking

Book athletes directly into sessions

Calendar Overview

Navigate and manage your calendar