Where to find this: Schedule → Schedulers → [Select Scheduler] → Settings → Permission(s)
What you’ll accomplish
Set up your schedulers to allow parents to book sessions for multiple children from a single account. This is ideal for families with 2-3+ kids who all train with you—one parent manages everything from one account.Success criteria: A parent with 10 credits can book 3 sessions (one for each child) on the same day, using 3 credits from their shared balance.
How family booking works in CoachIQ
CoachIQ uses a single-account model for families:- One parent account holds all credits and subscriptions
- Parent books sessions for each child as needed
- Credits deduct from the shared family balance
- No per-child limits—booking is only limited by available credits
If the parent has added family members: Booking now includes a Select Athlete step, so each booking is tied to a specific child instead of just the parent’s account. See Family Accounts for how parents add family members from Settings → Family in the athlete portal.If they haven’t: There’s still no built-in field to indicate which child a booking is for — you’ll see “Parent Name” on each booking. Coordinate with families on who’s attending, or point them to Family Accounts to fix this going forward.
Enable multiple bookings per timeslot
By default, users can only book a timeslot once. To allow families to book the same slot multiple times (one per child), enable this setting:1
Open your scheduler settings
Go to Schedule → Schedulers → click on the scheduler you want to configure.
2
Navigate to Settings tab
In the scheduler builder, click Settings in the left sidebar.
3
Enable multiple bookings
Scroll to the Permission(s) section and check “Allow athletes to book a timeslot more than once”.
4
Save your changes
Click Update to save the scheduler settings.
The parent booking experience
Here’s what parents see when booking for multiple children:1
Parent logs into their account
The parent uses their email and password to access the athlete portal or your website.
2
Parent views available sessions
They see your schedulers with credit costs displayed (e.g., “1 Credit” per session).
3
Parent books first child
They select a timeslot. If they’ve added family members under Settings → Family, a Select Athlete step appears — they choose which child the session is for, then complete checkout. One credit is deducted from the shared Family Credits balance.
4
Parent books second child
They return to the same timeslot and book again, this time selecting the other child on the Select Athlete step. Another credit is deducted from the same shared balance.With the permission enabled: The system allows this second booking.Without the permission: The system would block them with “You’ve already booked this slot.”
5
Repeat for additional children
Parent continues booking until all children are registered. Credits deduct from their single balance with each booking.
Setting up families for success
Recommended product setup
Create credit packages sized for families:Communicate the workflow
Many parents expect separate accounts for each child. Set expectations upfront: In your onboarding or welcome message:“Families with multiple athletes: Create ONE parent account. Purchase a credit package, then book sessions for each child from that single account. Your credits are shared across all your children.”On your registration form: Consider adding a field asking “How many athletes in your household?” to identify family accounts early.
Managing family bookings as a coach
Identifying which child is attending
If the family has added family members under Settings → Family, the Select Athlete step at booking already tells you which child a session is for — check the booking details. The strategies below are for families who haven’t set that up yet, where bookings still only show the parent’s name:Add booking notes
Add booking notes
When you see a family has booked multiple slots, add a note to each booking indicating which child:
- Open the booking on your calendar
- Add a note: “Johnny (8th grade)” or “Sarah (6th grade)”
- This helps at check-in time
Ask at check-in
Ask at check-in
For group sessions, simply ask “Which [Last Name] kid is here today?” at check-in. Most coaches find this quick and natural.
Create a family roster document
Create a family roster document
For families with 3+ kids, keep a simple reference:
Viewing family credit balances
To see how many credits a family has remaining:- Go to People → Clients
- Switch to Credits View (top right dropdown)
- Find the parent’s account
- View their credit bank balance
Common family booking scenarios
Parent wants to book 3 kids for the same group class
Parent wants to book 3 kids for the same group class
Solution: With the permission enabled, they book the same timeslot 3 times. Each booking deducts 1 credit (or whatever your scheduler costs).What you’ll see: 3 bookings from “Parent Name” on that timeslot.
Parent wants different sessions for different kids
Parent wants different sessions for different kids
Solution: They book different timeslots as needed. No special setting required—this works by default.Example: Book 4pm for Johnny (beginner class), 5pm for Sarah (advanced class).
Kids signed up with their own emails instead of parent
Kids signed up with their own emails instead of parent
Problem: You now have 3 separate accounts instead of 1 family account.Solution:
- Have the parent create their own account
- Sell the credit package to the parent account
- Parent books going forward
- The kid accounts can remain dormant or be used for in-app messaging
Family runs out of credits mid-month
Family runs out of credits mid-month
Solution: Parent purchases another credit package. New credits add to their existing balance immediately, and they can continue booking.
One child quits but others continue
One child quits but others continue
Solution: No action needed. The parent simply books fewer sessions. Remaining credits stay in their account for the other children.
Best practices for coaches with family clients
Label your forms clearly
Change “Email” to “Parent’s Email” on registration forms to reduce kids signing up with their own accounts.
Size packages for families
Offer 12, 16, or 20-credit packages alongside your standard 4-8 credit options.
Send reminders to parents
Session reminders go to the booking account (parent), ensuring they coordinate which child attends.
Track families with tags
Tag parent accounts with “Family - 2 kids” or “Family - 3 kids” for quick identification.
Frequently asked questions
Can I limit how many times a parent can book the same slot?
Can I limit how many times a parent can book the same slot?
Not directly per-parent. The “Allow athletes to book a timeslot more than once” permission is either on or off.However, you can use Max athletes per time slot to limit total capacity. If your group class holds 12 and one family books 3 spots, that leaves 9 for others.
Do credits expire for family accounts?
Do credits expire for family accounts?
Credits follow your standard expiration rules (if any). There’s no special treatment for family vs. individual accounts.
What if a parent wants separate tracking per child?
What if a parent wants separate tracking per child?
Add the children as family members under Settings → Family in the athlete portal. Bookings then go through a Select Athlete step, so each one is tied to a specific child while still sharing one Family Credits balance — no need for separate accounts or manual tracking.
How do refunds work for family bookings?
How do refunds work for family bookings?
Same as individual bookings. If a parent cancels within your policy window, credits return to their shared balance. They can rebook for any child.
Related articles
Credit System Overview
Deep dive into how credits work
Limits & Permissions
All scheduler permission settings
Managing Credits
Add, adjust, and track athlete credits
Family Accounts
How parents add and manage family members themselves