Where to find this: Schedule → Schedulers → [Select Scheduler] → Settings → Permission(s)
What you’ll accomplish
Set up your schedulers to allow parents to book sessions for multiple children from a single account. This is ideal for families with 2-3+ kids who all train with you—one parent manages everything from one account.Success criteria: A parent with 10 credits can book 3 sessions (one for each child) on the same day, using 3 credits from their shared balance.
How family booking works in CoachIQ
CoachIQ uses a single-account model for families:- One parent account holds all credits and subscriptions
- Parent books sessions for each child as needed
- Credits deduct from the shared family balance
- No per-child limits—booking is only limited by available credits
Current limitation: There’s no built-in field to indicate which child each booking is for. Parents simply book multiple slots, and you’ll see “Parent Name” on each booking. Coordinate with families on who’s attending which session.
Enable multiple bookings per timeslot
By default, users can only book a timeslot once. To allow families to book the same slot multiple times (one per child), enable this setting:Open your scheduler settings
Go to Schedule → Schedulers → click on the scheduler you want to configure.
Enable multiple bookings
Scroll to the Permission(s) section and check “Allow athletes to book a timeslot more than once”.
The parent booking experience
Here’s what parents see when booking for multiple children:Parent logs into their account
The parent uses their email and password to access the athlete portal or your website.
Parent views available sessions
They see your schedulers with credit costs displayed (e.g., “1 Credit” per session).
Parent books second child
They return to the same timeslot and book again. Another credit is deducted.With the permission enabled: The system allows this second booking.Without the permission: The system would block them with “You’ve already booked this slot.”
Setting up families for success
Recommended product setup
Create credit packages sized for families:| Package | Credits | Best For |
|---|---|---|
| Single Athlete | 4-8 credits | One child training weekly |
| Family Pack | 12-16 credits | 2 children training weekly |
| Large Family | 20-24 credits | 3+ children or multiple sessions per week |
Communicate the workflow
Many parents expect separate accounts for each child. Set expectations upfront: In your onboarding or welcome message:“Families with multiple athletes: Create ONE parent account. Purchase a credit package, then book sessions for each child from that single account. Your credits are shared across all your children.”On your registration form: Consider adding a field asking “How many athletes in your household?” to identify family accounts early.
Managing family bookings as a coach
Identifying which child is attending
Since bookings show the parent’s name, use these strategies:Add booking notes
Add booking notes
When you see a family has booked multiple slots, add a note to each booking indicating which child:
- Open the booking on your calendar
- Add a note: “Johnny (8th grade)” or “Sarah (6th grade)”
- This helps at check-in time
Ask at check-in
Ask at check-in
For group sessions, simply ask “Which [Last Name] kid is here today?” at check-in. Most coaches find this quick and natural.
Use tags on the parent profile
Use tags on the parent profile
Create a family roster document
Create a family roster document
For families with 3+ kids, keep a simple reference:
| Parent Account | Children |
|---|---|
| Smith Family | Johnny (14), Sarah (12), Mike (9) |
| Johnson Family | Emma (15), Liam (13) |
Viewing family credit balances
To see how many credits a family has remaining:- Go to People → Clients
- Switch to Credits View (top right dropdown)
- Find the parent’s account
- View their credit bank balance
Common family booking scenarios
Parent wants to book 3 kids for the same group class
Parent wants to book 3 kids for the same group class
Solution: With the permission enabled, they book the same timeslot 3 times. Each booking deducts 1 credit (or whatever your scheduler costs).What you’ll see: 3 bookings from “Parent Name” on that timeslot.
Parent wants different sessions for different kids
Parent wants different sessions for different kids
Solution: They book different timeslots as needed. No special setting required—this works by default.Example: Book 4pm for Johnny (beginner class), 5pm for Sarah (advanced class).
Kids signed up with their own emails instead of parent
Kids signed up with their own emails instead of parent
Problem: You now have 3 separate accounts instead of 1 family account.Solution:
- Have the parent create their own account
- Sell the credit package to the parent account
- Parent books going forward
- The kid accounts can remain dormant or be used for in-app messaging
Family runs out of credits mid-month
Family runs out of credits mid-month
Solution: Parent purchases another credit package. New credits add to their existing balance immediately, and they can continue booking.
One child quits but others continue
One child quits but others continue
Solution: No action needed. The parent simply books fewer sessions. Remaining credits stay in their account for the other children.
Best practices for coaches with family clients
Label your forms clearly
Change “Email” to “Parent’s Email” on registration forms to reduce kids signing up with their own accounts.
Size packages for families
Offer 12, 16, or 20-credit packages alongside your standard 4-8 credit options.
Send reminders to parents
Session reminders go to the booking account (parent), ensuring they coordinate which child attends.
Track families with tags
Tag parent accounts with “Family - 2 kids” or “Family - 3 kids” for quick identification.
Frequently asked questions
Can I limit how many times a parent can book the same slot?
Can I limit how many times a parent can book the same slot?
Not directly per-parent. The “Allow athletes to book a timeslot more than once” permission is either on or off.However, you can use Max athletes per time slot to limit total capacity. If your group class holds 12 and one family books 3 spots, that leaves 9 for others.
Do credits expire for family accounts?
Do credits expire for family accounts?
Credits follow your standard expiration rules (if any). There’s no special treatment for family vs. individual accounts.
Can siblings share a subscription?
Can siblings share a subscription?
What if a parent wants separate tracking per child?
What if a parent wants separate tracking per child?
CoachIQ’s current model uses one account per family. For completely separate tracking, they would need separate accounts—but then they can’t share credits.Workaround: Use booking notes or tags to track which child attended which sessions.
How do refunds work for family bookings?
How do refunds work for family bookings?
Same as individual bookings. If a parent cancels within your policy window, credits return to their shared balance. They can rebook for any child.