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Families can manage multiple athletes through a parent account. Each booking should identify the athlete who will attend so rosters, attendance, and booking history stay accurate.

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Set up the family connection

Open the parent’s profile in People, then use Family to connect an existing child profile or create a managed child. A managed child does not need a separate login. The parent needs the Parent role to use the Family area. For the full setup and account types, see Family accounts.

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When a parent books

  1. Sign in to the parent account and open the scheduler.
  2. Choose the child in Select Athlete before completing checkout.
  3. Review the date, session length, and payment or eligible credit option.
  4. Confirm the booking and check that it appears under the correct athlete.
  5. Repeat for another child, reviewing availability and payment for each booking.
On a session limited to athletes with certain tags, family members without the tag are greyed out with “Can’t book this session”. If the session asks for a registration form, it’s asked for each child and the answers are saved under that child. A group session needs space for each child. Enabling repeated bookings for one account is not a substitute for selecting the correct linked athletes or setting sufficient session capacity.
Buying a product and booking a session are separate. A Who are you registering? choice during a purchase assigns that product and its benefits to the selected athlete. It does not reserve a session unless the checkout also includes a booking.

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When staff book a child

Open Scheduling → Calendar → Book Session and select the child’s athlete profile. Check the scheduler, date, and Redeem credits choice before saving. To tell the family, turn on Notify participants in New Booking. If the child has no email of their own, the parent receives the confirmation. See Send a booking confirmation. Afterward, verify the child’s booking and the credit transaction. Staff bookings for a child show Booked by with the coach or admin’s name, and “with credits from (parent)” when a parent’s credits paid. If the child has no eligible balance, investigate the family setup and product assignment before adding credits or creating a comp booking. Staff booking, recurring booking, and parent checkout do not necessarily use the same person’s credit balance. See Book athletes from the calendar for the full workflow.

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How family credits and memberships work

A family connection does not make every balance interchangeable. Product eligibility, linked membership access, expiration, and scheduler restrictions still apply.

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Cancellations, reminders, and multiple parents

A parent can manage their child’s bookings, subject to the scheduler’s cancellation and reschedule rules. That includes a lesson staff booked for the child, and one date in a weekly series (only that date moves). When something blocks the change, the parent sees the reason. An account that isn’t connected to the child can’t change the booking. Connected parents can receive session reminders. Booking confirmations and payment communication may follow the account that made the booking or purchase, so check the recipient when investigating a missing message.

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If a child or credit is missing

Confirm the parent is signed into the correct account, has the Parent role, and is connected to the child. Then inspect the product owner, eligible schedulers, credit expiration, and shared membership links. Use Scheduling troubleshooting for missing availability and credit issues. Avoid creating duplicate athlete profiles just to complete a booking.