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Where to find this: Client Profile → Bookings tab

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What it shows

Every session this client has booked, organized by status:
CoachIQ client Bookings tab showing upcoming, canceled, and past sessions
Future sessions that haven’t happened yet.Shows:
  • Date & time
  • Session name
  • Duration
  • Time zone (PST, EST, etc.)
Sorted: Chronologically (soonest first)

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Who made the booking

When a coach or admin booked the session, a Booked by line under the booking names them. If a parent’s credits paid for a child’s booking, it reads “Booked by (coach) with credits from (parent)”. A booking the client made for themselves has no Booked by line, and a booking a parent made for their child names the parent. Bookings made before May 2026 and canceled bookings don’t show a staff name.

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Canceling a booking

Canceling a booking from the admin calendar or a bookings list asks you to confirm and names the client and time. No keeps the booking. For a booking paid with credits, you still get the choice to refund the credits after confirming.

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Parent profiles: bookings grouped by athlete

Open a Parent and the Bookings tab shows every session for every athlete connected to that parent, grouped by athlete, rather than only sessions the parent booked for themselves. Open one of the athletes and you see just that athlete’s sessions. This mirrors what the parent sees in their own portal and in the native app, so when a parent calls about “Tuesday’s practice” you are both looking at the same list. If a parent’s Bookings tab is missing a child’s sessions, check PROFILE → Family on the parent; the athlete must be connected there. See Family accounts.

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Time zone selector

Top-right dropdown lets you view bookings in different time zones:
  • PST (Pacific)
  • EST (Eastern)
  • CST (Central)
  • MST (Mountain)
  • And more…
Why this matters: If your client travels or you work with athletes in different states, toggle their time zone to confirm “Yes, 3 PM your time, not mine.”

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Common uses

  1. Make sure you’re on Upcoming tab
  2. Look at first entry (soonest session)
Takes 2 seconds. No need to open Calendar.
  1. Click Past tab
  2. Count entries from current month
  3. Look for date patterns (e.g., every Monday/Wednesday)
Helps assess engagement and commitment.
  1. Click Canceled tab
  2. Check cancellation frequency
  3. Look for patterns (same day cancellations? specific session types?)
If you see 5+ cancellations, might be time to check in: “Hey, I noticed you’ve had to cancel a few times. Is the schedule not working for you?”
  1. Check Upcoming tab
  2. See session name and time
  3. Open their Credits or All Activity tab to see recent context
  4. Message them a reminder if needed
Quick pre-session prep from one profile view.

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Empty bookings tab?

If you see no bookings, this client has either:
  • Never booked a session (brand new)
  • Only booked sessions you later deleted from Calendar
  • Booked through a different account. A parent’s Bookings tab lists connected athletes’ sessions grouped by athlete, so if the parent is empty too, check PROFILE → Family to confirm the athlete is connected
Next step: Click Book button to manually schedule their first session.

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Pro tip: Spot no-show patterns

If you see:
  • Many Canceled entries (especially last-minute)
  • Long gaps between Past bookings
  • Sessions booked but zero in Past tab
This signals engagement issues. Address it:
  1. Check Messages tab—did they communicate?
  2. Look at Credits tab—do they have credits expiring?
  3. Send a check-in: “Hey, missed you lately! Everything okay?”

Calendar

Full calendar management

Credits

See credit redemptions per booking

Manual Booking

How to book clients into sessions