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Where to find this: Stripe Dashboard → Subscriptions + People → Athlete Profile → Products tab
Upgrading a membership requires two steps: updating the subscription in Stripe first, then linking the new subscription on the athlete’s CoachIQ profile. Do not add the new membership in CoachIQ before completing the Stripe side — doing so will cause the new product to appear unlinked or not show up at all.

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How to upgrade a membership

1

Update the subscription in Stripe

Log in to your Stripe Dashboard and navigate to Customers → Subscriptions. Find the athlete’s existing subscription and upgrade it to the new membership tier.
Upgrading a subscription in Stripe
2

Copy the new subscription ID

Once the subscription is updated, copy the subscription ID from the Stripe subscription detail page. It starts with sub_.
Subscription ID location in Stripe
Paste the subscription ID somewhere temporary (Notes, a text editor) so it’s ready for the next step.
3

Open the athlete's profile in CoachIQ

Go to People and open the athlete’s profile. Click the Products tab.
Products tab on athlete profile
4

Add the new membership and paste the subscription ID

Click Add Product, select the new membership tier, and paste the Stripe subscription ID into the subscription ID field. This links CoachIQ to the correct Stripe subscription.
Adding a product reference with subscription ID
The new membership should now appear as active on the athlete’s profile.
5

Remove the old membership

With the new membership confirmed as active, remove the old membership tier from the athlete’s profile so there are no duplicate subscriptions.
Removing the old membership from athlete profile
Do not remove the old membership until you have confirmed the new one is showing correctly. Removing it first can leave the athlete without an active subscription.

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Common issues

This usually means the Stripe subscription ID wasn’t entered, or was entered incorrectly. Go back to the product reference, confirm the subscription ID matches the one in Stripe (starting with sub_), and re-save.
You added the new membership but didn’t remove the old one. Go to the athlete’s Subscriptions tab and remove the previous membership tier.
That’s okay. The Stripe subscription is the billing source of truth. Just complete steps 3–5 above — open the athlete’s profile, add the new product reference with the correct subscription ID, and remove the old one.

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Next steps