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Quick check: Most missing sessions are caused by availability settings, session limits, or timezone conflicts.

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Common causes & fixes

Most common issue - Your availability determines when clients can book.Fix:
  1. Go to Schedule → Availability
  2. Check if you have availability set for the day/time in question
  3. Add availability blocks that cover when you want sessions bookable
  4. Save changes
Sessions can only be booked during times you’ve marked as available. If you’re available Monday 9am-5pm, but only set availability for 9am-12pm, afternoon slots won’t show.
Your scheduler may have a maximum number of sessions per day/week.Fix:
  1. Go to Schedule → Schedulers
  2. Select the scheduler you’re troubleshooting
  3. Check “Max bookings per day”, “Maximum bookings per week”, “Max athletes per time slot”
  4. Increase limits or untoggle the limit to allow unlimited booking
  5. Click Save
You may require clients to book a certain time in advance.Fix:
  1. Go to Schedule → Schedulers
  2. Select the scheduler you’re troubleshooting
  3. Check the Minimum notice setting (e.g., 24 hours)
  4. Reduce if needed or set to 0 for same-day booking
  5. Click Save
Example: If minimum notice is 24 hours and the session is on Monday at 6 pm, then athletes can’t book after Sunday at 6 pm.
Sessions may have start/end dates limiting bookability.Fix:
  1. Go to Schedule → Schedulers
  2. Select the scheduler you’re troubleshooting
  3. Check Set Date Range settings
  4. Verify “Start date” hasn’t passed and “End date” hasn’t arrived
  5. Adjust dates as needed
  6. Click Save
Someone may have already booked that specific time slot.Fix:
  1. Go to Schedule → Calendar
  2. Check if the time slot shows an existing session
  3. If it’s an error, cancel the existing session
  4. The slot will become available again
Your availability may be set in a different timezone than expected.Fix:
  1. Go to Schedule → **Availability **→ **Select Availability **
  2. Check the Timezone setting at the top of your availability
  3. Verify it matches your actual timezone
  4. Update if incorrect
  5. Save changes and check calendar again - times will adjust
If you recently changed timezones, your availability blocks may have shifted. Review and adjust as needed.
Buffer settings prevent back-to-back bookings.Fix:
  1. Go to Products → Select your session product
  2. Find Buffer Time settings
  3. Check “Buffer before” and “Buffer after” values
  4. Reduce if blocking too many slots
  5. Click Save
Example: 30-minute buffer after each 60-minute session means a 10am session blocks booking until 11:30am.
The scheduler might be disabled or turned off.Fix:
  1. Go to Schedule → Schedulers
  2. Select the scheduler you’re troubleshooting
  3. At the top of the scheduler settings, check if Active is toggled on
  4. If it’s off, toggle it on to enable bookings
  5. Click Save

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Quick diagnostic checklist

Work through this in order:
1

Verify basic setup

  • Scheduler is Active
  • You have availability set for the desired day/time
  • The time slot isn’t already booked
2

Check booking restrictions

  • Minimum notice isn’t blocking near-term slots
  • Daily/weekly session limits aren’t maxed out (check in Schedule → Schedulers)
  • Date range includes the timeframe you’re checking
3

Review time settings

  • Timezone is correct
  • Buffer times aren’t blocking adjacent slots
  • Session duration matches your availability blocks
Found the issue? After making changes, refresh your booking page or check from a client’s perspective to verify sessions now appear.

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Still not showing up?

If you’ve checked everything above and sessions still aren’t appearing:
  1. Test from client view: Visit your booking page while logged out or in incognito mode
  2. Check specific session: Go to Schedule → Scheduler and verify the session exists
  3. Clear cache: Browser cache can show outdated availability
  4. Contact support: Include screenshots of your availability settings and the issue