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Where to find this: Product Builder → Section 6 (Advanced Settings) → Guest Checkout

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What guest checkout is

Guest checkout lets people buy products with just email and payment info - no account creation required. With guest checkout enabled:
  • Client enters email
  • Client enters payment details
  • Purchase completes
  • No password or profile created
With guest checkout disabled (default):
  • Client must create CoachIQ account
  • Account required before checkout
  • Client gets Athlete Portal access

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When to enable guest checkout

Products that don’t require ongoing access:✅ Merchandise or equipment sales
  • T-shirts, gear, supplements
  • One-time physical products
  • No need for portal access
✅ One-time workshops or events
  • Single-session clinics
  • Drop-in classes
  • Public seminars
✅ Non-client purchases
  • Community members
  • One-time visitors
  • People who won’t book again
✅ Gift purchases
  • Someone buying for another person
  • No need for buyer to have account
Enable guest checkout when you’re selling to general public, not just your established client base.

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Enable guest checkout

1

Open Product Builder

Go to Payments → Products and either:
  • Click + Create Product for new product
  • Click existing product to edit
2

Navigate to Advanced Settings

Scroll to Section 6: Advanced Settings
3

Toggle guest checkout ON

Find Guest Checkout toggle and switch to ON.
Guest Checkout Setting Pn
4

Save product

Click Create.
Guest checkout enabled. Clients can purchase without creating account.

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What guests provide at checkout

Required information:
  • Email address
  • Name
  • Payment method (credit card)
NOT required:
  • Password
  • Phone Number
  • Account creation
  • Profile setup
Minimal friction checkout. Faster for one-time buyers who don’t need ongoing access.

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What guests receive

After purchase: ✅ Email receipt
  • Payment confirmation
  • Purchase details
  • Transaction amount
✅ Product or access (if applicable)
  • Event confirmation if workshop/clinic
❌ No Athlete Portal access
  • Can’t log into CoachIQ
  • Can’t view purchase history
  • Can’t manage account
❌ No credits
  • Even if product issues credits
  • Credits require account to track and use
❌ No session booking
  • Can’t schedule appointments
  • Can’t view calendar

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What you see

In your Transactions:
  • Guest purchases appear normally
  • Transaction recorded with email
  • Payment processed successfully
In your client list:
  • Guest does NOT appear as client
  • No profile created
  • Email captured but not as full client record
Guest transactions tracked for your records, but guest doesn’t become full client in your system.

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Guest checkout flow

1

Guest selects product

Guest finds product on your booking page or website.Clicks purchase or buy button.
2

Guest enters name & email

Checkout form asks for email address.No “create password” field appears.
3

Guest enters payment

Guest provides credit card details.Standard Stripe payment form.
4

Purchase completes

Transaction processes immediately.Guest receives email receipt.
Purchase complete. Guest paid, you received money, no account created

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Guest vs. account checkout comparison

FeatureGuest CheckoutAccount Checkout
SpeedFaster (email + payment)Slower (create account)
Portal accessNoYes
Purchase historyNoYes
Session bookingNoYes
CreditsNoYes
SubscriptionsNoYes
ProgramsNoYes
Best forOne-time salesOngoing services

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Next steps

  1. Product Builder - Complete Product Builder guide
  2. Processing fees - Configure who pays Stripe fees