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Answers to the most common questions about setting up CoachIQ, migrating from other platforms, and getting your coaching business online.

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Setup & Onboarding

Most coaches are up and running within a week. Setup has three phases:
  1. Foundation (Days 1–2) — Complete your onboarding form, connect Stripe, and upload photos
  2. We Build It (Days 2–6) — Our team builds your products, scheduling, Athlete Portal, and website from your onboarding form
  3. Review & Launch (Day 7) — We walk through everything together on a call, align on a launch date, and go live
You can start accepting bookings as soon as your scheduler and payments are live—you don’t need to wait for the full review call.First week setup checklist
The essentials:
  • A CoachIQ account (sign up at coachiq.io)
  • A Stripe account for payments (free to create)
  • Your business info (name, sport, services, pricing)
  • A few photos (logo, headshot, action shots)
That’s it. No special hardware, no technical skills required.
No. CoachIQ is built for coaches, not developers. Everything is point-and-click — creating schedulers, building products, setting up your website, and managing athletes. If you can use Instagram, you can use CoachIQ.
Yes. Every new CoachIQ coach gets:
  • A personalized onboarding form to capture your business details
  • A full backend and website built for you by the CoachIQ team
  • Access to weekly Office Hours for live help
  • Email support at info@coachiq.io
Book an Office Hours session anytime you need hands-on help.
You don’t have to—our team builds your first scheduler for you based on your onboarding form, using the session duration, capacity, and payment settings you specified. We’ll walk through it together on your review call. If you want to add another scheduler later, go to Schedule > Availability to set your hours first, then Schedule > Schedulers > Create.Create your first scheduler

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Migration & Switching

Yes. Send your contact list (spreadsheet, CSV, or export from your current platform) to the CoachIQ team and we’ll import your athletes. Names, emails, phone numbers, and any other data you have can be brought over.Adding and editing clients
Share access to your current platform (Upper Hand, Acuity, Mindbody, EZFacility, etc.) and the CoachIQ team can migrate your client data, booking history, and other records. If you have an existing Stripe account, you can connect the same account to CoachIQ — no need to start fresh.Connect your existing Stripe account
Yes. If you already use Stripe with another platform, you can disconnect it there and connect the same Stripe account to CoachIQ. Your payment history, customer records, and payout settings carry over. No data is lost.Stripe connection guide
After launch, share your booking link and Athlete Portal with your athletes via:
  • Email or text message with your new booking link
  • Social media bio update
  • Updated email signature
  • QR code at your facility
Athletes create an account when they first book or purchase — no separate sign-up needed.Onboarding new athletes

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Common Concerns

Yes. Reach out to the CoachIQ team for a walkthrough and demo. You can see the platform in action before making a decision.Book an Office Hours session
Both. Individual private coaches use CoachIQ to manage their own schedule, payments, and client relationships. Multi-coach facilities use it to manage multiple coaches, shared availability, and centralized payments — all from one dashboard.Managing multiple coaches
Everything is editable. If something needs to change after your review call, just let us know — we can update prices, schedulers, reconfigure your Athlete Portal, and adjust settings anytime. Nothing is permanent. If you get stuck, jump on Office Hours and the team will help you fix it live.
No. Once Phase 1 is complete on your end and our team has built your products and first scheduler, you can start accepting bookings — you don’t have to wait for the full review call or website launch. The website, Athlete Portal customization, and other setup steps improve the experience but aren’t required to get started.

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More FAQs

General FAQ

What CoachIQ is, sports supported, features

Scheduling FAQ

Booking, availability, calendar, credits

Payments FAQ

Stripe, fees, refunds, subscriptions

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Still Have Questions?

Book Office Hours

Jump on a live call with our team

Contact Support

Email us at info@coachiq.io