Getting Started with Payments
How do I accept payments through CoachIQ?
How do I accept payments through CoachIQ?
Connect your Stripe account to CoachIQ, create products (session packages, memberships, etc.), and attach them to your schedulers, forms, or Athlete Portal. When athletes book or purchase, payment processes through Stripe and deposits directly into your bank account.Set up payments step by step
What payment processor does CoachIQ use?
What payment processor does CoachIQ use?
CoachIQ uses Stripe for all payment processing. Stripe handles credit cards, debit cards, and digital wallets. You need a Stripe account to accept payments — you can create one for free during setup.Connect Stripe to CoachIQ
What are the payment processing fees?
What are the payment processing fees?
Stripe charges 2.9% + $0.30 per successful transaction (US standard rates). You can choose to absorb the fee yourself or pass it to the client at checkout. CoachIQ does not charge additional transaction fees on top of Stripe’s.Configure processing fees
When do I receive my payouts from Stripe?
When do I receive my payouts from Stripe?
Your first payout takes 7–10 business days. After that, Stripe deposits funds on a rolling basis — typically daily or weekly, depending on your Stripe settings. Funds go directly to your connected bank account.Learn about Stripe payouts
Products & Pricing
What types of products can I sell?
What types of products can I sell?
CoachIQ supports three product types:
- One-time — Single purchases like private lessons, camps, or evaluations
- Subscription — Recurring billing for monthly memberships or training packages
- Access code — Code-based redemption for partner discounts, promos, or free access
Can I charge athletes at the time of booking?
Can I charge athletes at the time of booking?
Yes. Attach a product to your scheduler, and athletes pay when they book. You can require a one-time payment, use the credit system (athletes pre-purchase session packs), or offer free bookings with no payment required.Attach products to schedulers
How do I set up subscriptions for athletes?
How do I set up subscriptions for athletes?
Create a subscription product in Payments > Products with a recurring price (e.g., $199/month). You can optionally include credits that renew each billing period. Athletes subscribe and their card is charged automatically each month.Manage subscriptions
Can I offer coupons or discounts?
Can I offer coupons or discounts?
Yes. Create coupon codes in Payments > Coupons with percentage discounts, fixed-amount discounts, or 100% off for free access. Set redemption limits and expiration dates. Athletes enter the code at checkout.Coupons overview
Refunds & Issues
How do refunds work?
How do refunds work?
Issue full or partial refunds from your Stripe dashboard. Go to Payments > Transactions, click the transaction, then click Open to view it in Stripe and process the refund. Money returns to the athlete’s original payment method within 5–10 business days.Issuing refunds guide
How do I handle failed payments?
How do I handle failed payments?
When a payment fails (expired card, insufficient funds, etc.), CoachIQ flags the transaction. For subscriptions, Stripe automatically retries failed charges based on your retry settings. You can also reach out to the athlete to update their payment method.Failed payments guide
Can athletes pay without creating an account?
Can athletes pay without creating an account?
Yes — enable guest checkout on individual products. Athletes enter just their email and payment info, no account required. This is ideal for one-time purchases like merchandise or drop-in sessions. For ongoing access (memberships, credits, portal), account creation is recommended.Guest checkout settings
Advanced
Can I require a waiver or terms acceptance at checkout?
Can I require a waiver or terms acceptance at checkout?
Yes. Enable “Require Agreement to Terms” in a product’s advanced settings. A checkbox appears at checkout that athletes must accept before purchasing. Link it to your terms page, cancellation policy, or liability waiver.Add terms and waivers at checkout
Can I split revenue with other coaches at my facility?
Can I split revenue with other coaches at my facility?
CoachIQ offers basic revenue sharing that routes 100% of a product’s revenue to another CoachIQ organization’s Stripe account. This is useful for white-label programs or referral products. Contact support to enable this feature.Revenue sharing
Does CoachIQ support international currencies?
Does CoachIQ support international currencies?
Yes. CoachIQ supports all currencies that Stripe supports. Set your currency in your Stripe account settings and it applies to all CoachIQ transactions automatically.
More FAQs
General FAQ
What CoachIQ is, sports supported, features
Scheduling FAQ
Booking, availability, calendar, credits
Getting Started FAQ
Setup, migration, onboarding
Still Have Questions?
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Contact Support
Email us at info@coachiq.io