Booking & Access
How do athletes book sessions with me?
How do athletes book sessions with me?
Athletes book directly through your CoachIQ scheduler. You share your scheduler link on your website, social media, or via direct message. Athletes choose an available time slot, complete any required forms, and pay if you have payment enabled.
Can athletes book directly from my website?
Can athletes book directly from my website?
Yes. CoachIQ’s website builder includes a scheduling section that embeds your scheduler directly on your site. Athletes can view your availability and book without leaving your website.You can also share your scheduler link anywhere — social media, email, text messages, or your existing site.
How far in advance can athletes book?
How far in advance can athletes book?
You control this in your scheduler settings. Set a booking window (e.g., 7 days, 30 days, 90 days) so athletes can only book within that range. You can also set a minimum notice period so athletes can’t book last-minute.Learn more about scheduler settings
How do waitlists work?
How do waitlists work?
When a session is full, athletes can join a waitlist. If a spot opens up (due to a cancellation), the next athlete on the waitlist is notified automatically and can claim the spot.
Availability & Calendar
How do I set my availability for sessions?
How do I set my availability for sessions?
Go to Schedule → Availability in your dashboard. Set your recurring weekly hours, then fine-tune with blackout dates for holidays, travel, or time off. You can create different availability schedules for different session types.Learn how availability works
Can I block out dates for holidays or travel?
Can I block out dates for holidays or travel?
Yes. Use blackout dates to block specific days or date ranges. Athletes won’t see those times as available when booking.Set up blackout dates
Does CoachIQ sync with Google Calendar?
Does CoachIQ sync with Google Calendar?
Yes. Connect your Google Calendar so bookings automatically appear on your personal calendar. Two-way sync keeps everything in one place — no double-booking.Set up Google Calendar sync
What happens if two athletes try to book the same time slot?
What happens if two athletes try to book the same time slot?
CoachIQ prevents double-booking automatically. Once a time slot is taken, it’s removed from your available times. If you have Google Calendar sync enabled, events from your personal calendar also block off times.
Session Types & Setup
Can I set different session types (private, group, camps)?
Can I set different session types (private, group, camps)?
Yes. Create separate schedulers for each session type — private lessons, group sessions, camps, clinics, or evaluations. Each scheduler has its own availability, pricing, capacity, and settings.Understand booking types
Can I set up recurring sessions (e.g., every Tuesday at 4pm)?
Can I set up recurring sessions (e.g., every Tuesday at 4pm)?
Yes. When booking an athlete, choose the recurring option to set a repeating schedule (weekly, biweekly, etc.). The athlete is automatically booked for each occurrence.Learn about recurring bookings
How do I manage scheduling for multiple coaches at my facility?
How do I manage scheduling for multiple coaches at my facility?
Each coach gets their own availability schedule. You assign coaches to specific schedulers, so athletes see only the correct coach’s open times when booking. Admins can view and manage all coaches from one dashboard.Manage multiple coaches
Managing Bookings
How do I manually book a session for an athlete?
How do I manually book a session for an athlete?
Go to Schedule → Calendar, click on a time slot, and select the athlete. This is useful for walk-ins, phone bookings, or make-up sessions.Manual booking guide
Can athletes cancel or reschedule their own bookings?
Can athletes cancel or reschedule their own bookings?
Yes, if you allow it. In your scheduler settings, you control whether athletes can cancel or reschedule, and how much notice they need to give (e.g., 24 hours before the session).Cancellation and rescheduling settings
Can I set a minimum notice period before cancellation?
Can I set a minimum notice period before cancellation?
Yes. Set a cancellation window in your scheduler settings — for example, athletes must cancel at least 24 hours before their session. Cancellations inside that window can be blocked or flagged.Advanced scheduler settings
How do I check in athletes when they arrive?
How do I check in athletes when they arrive?
From your calendar, click on the booking and mark the athlete as checked in. This helps you track attendance and no-shows.Checking in athletes
Credits & Payment for Sessions
Can I require payment at the time of booking?
Can I require payment at the time of booking?
Yes. Attach a product to your scheduler and athletes pay when they book. You can require full payment, or use the credit system where athletes pre-purchase session packs.Set up payment options for scheduling
How does the credit system work with scheduling?
How does the credit system work with scheduling?
Athletes purchase credit packs upfront. When they book a session through your scheduler, credits are deducted automatically. You set how many credits each session type costs, expiration rules, and which schedulers accept credits.Credit system overview
More FAQs
General FAQ
What CoachIQ is, sports supported, features
Payments FAQ
Stripe, fees, refunds, subscriptions
Getting Started FAQ
Setup, migration, onboarding
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