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Overview

Connecting your Namecheap domain to CoachIQ gives you two options: grant our team access to handle everything for you (recommended), or update the DNS records yourself. Both methods take about 5 minutes to set up, with your domain fully connected within 24-48 hours.
Choose your comfort level:
  • Account sharing (recommended) - We handle all technical setup for you
  • Manual DNS - You control the changes directly

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Before you begin

You’ll need:
  • Your Namecheap login credentials
  • The domain you want to connect
  • Your CoachIQ website published and ready
Let our team handle the technical configuration while you focus on your coaching business.
1

Log in to Namecheap

Visit Namecheap.com and sign in to your account.
Make sure you’re logging in as the account owner, not a sub-account, as only owners can share access.
2

Access your profile

Click on your profile icon in the top-right corner of the dashboard and select Manage Profile.
3

Navigate to Account Sharing

In your profile settings, click on the Account Sharing tab.
Can’t see Account Sharing? This feature is only available for account owners. If you’re using a sub-account, you’ll need to either:
  • Log in as the main account owner, or
  • Use the manual DNS method below
4

Add CoachIQ as a manager

Click Add Manager and enter the following information:
  • Email: liz@coachiq.io
  • Permissions: Select options that allow DNS management
5

Save and confirm

Click Save to grant access to our team. You’ll see a confirmation that the manager has been added.
Access granted! CoachIQ will receive notification and begin configuring your domain.
6

Notify CoachIQ support

Send a quick message to our support team letting us know:
  • Your domain name
  • That you’ve granted manager access
We’ll handle the DNS configuration and notify you once your domain is connected.

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Option 2: Manual DNS setup

Prefer to handle it yourself? Follow these steps to update your DNS records directly.
1

Log in to Namecheap

Visit Namecheap.com and sign in to your account.
2

Access your domain

From your dashboard, find your domain and click Manage.
3

Navigate to Advanced DNS

Click on the Advanced DNS tab in your domain settings.
4

Add the A Record

In the Host Records section, click Add New Record and enter:
  • Type: A Record
  • Host: @
  • Value: 76.76.21.21
  • TTL: Automatic
5

Add the CNAME Record

Click Add New Record again and enter:
  • Type: CNAME Record
  • Host: www
  • Value: website-v1.coachiq.io
  • TTL: Automatic
Make sure to enter the CNAME value exactly as shown: website-v1.coachiq.io (all lowercase)
6

Save your changes

Click the checkmark or Save All Changes button to apply your DNS updates.
DNS records updated! Your domain will connect to CoachIQ within 24-48 hours as the changes propagate.

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What happens next?

Timeline for both methods:
  • Immediate: Settings are saved in Namecheap
  • 2-4 hours: DNS changes begin propagating
  • 24-48 hours: Domain fully connected worldwide
  • SSL Certificate: Automatically configured within 24 hours
Most domains start working within 2-4 hours, though full global propagation can take up to 48 hours.

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Common questions

Account sharing is recommended if you want us to handle everything - it’s faster and eliminates potential errors. Choose manual DNS if you prefer to maintain full control or are comfortable with technical settings.
Yes! Namecheap’s manager access allows us to configure DNS settings without accessing your billing information or ability to transfer domains. You maintain full ownership and can revoke access anytime.
To remove CoachIQ’s access:
  1. Go to your profile settings
  2. Click Account Sharing
  3. Find “liz@coachiq.io” in your managers list
  4. Click Remove next to our email
Your domain will continue working normally after removing access.
Yes! We only modify website-related DNS records (A and CNAME). Your email settings (MX records) remain untouched, so your email continues working exactly as before.
If you have existing A or CNAME records for @ or www, you’ll need to update or replace them with our values. Other records (MX, TXT, etc.) should remain unchanged.
Yes! Instead of @ and www, you can use a subdomain like “coaching.yourdomain.com”. Just replace @ with your subdomain name when adding the A record.

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Troubleshooting

Domain not connecting after 48 hours?For account sharing, verify:
  • Manager email is exactly liz@coachiq.io
  • You granted DNS management permissions
  • Your domain is active and not expired
For manual DNS, check:
  • A record points to 76.76.21.21
  • CNAME record points to website-v1.coachiq.io
  • No conflicting records exist
  • Records are saved and active
Still having issues? Contact our support team with your domain name.

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Additional resources

DNS & Permissions Guide

Need more detailed DNS information or using a different setup? Check our comprehensive DNS guide.

Namecheap Help Docs

Namecheap’s official documentation on account sharing and domain management.

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Pro tips

Best practices:
  • Clear your browser cache after DNS changes to see updates faster
  • Use incognito mode to test if your domain is working (avoids cached results)
  • Keep manager access even after setup for easy future support
  • Screenshot your DNS settings before making changes as a backup

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Need help?

If you encounter any issues or have questions:
  • Contact our support team with your domain name
  • Specify whether you chose account sharing or manual DNS
  • We typically respond within 2-4 business hours
  • Include “Namecheap Domain Connection” in your message for fastest routing
Once connected, your custom domain will display your CoachIQ website, instantly elevating your coaching business’s professional image!