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When a form has Login/Signup required in its Connections, CoachIQ needs to know who is submitting it. New visitors create an account as part of the flow. Returning visitors, most often parents who registered a child last season, are asked to sign in the moment they enter an email that already has an account. This is expected behavior, not a bug. Coaches have reported it as a bug more than once, so it helps to know what the athlete or parent actually sees.
This applies to forms on your website and forms in the athlete app. The prompt looks the same in both.

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What a new visitor sees

Someone whose email is not in your organization goes straight through:
  1. They answer your form questions.
  2. On the Login/Signup page they create an account (name, email, password).
  3. They continue to any product or scheduler pages you attached, then submit.

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What a returning visitor sees

Someone whose email already has an account with you sees a sign-in prompt appear as soon as they enter that email:
  • The prompt has their email pre-filled and asks for their password.
  • A Forgot password? link lets them reset it without leaving the form.
  • If they close the prompt, their form answers are kept, and a Member Login option stays available so they can sign in when ready.
Once signed in, they continue through the rest of the form exactly as a new visitor would.

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Why it works this way

Form responses attach to a person’s profile in People. CoachIQ cannot attach a response to an account without confirming the person submitting owns that email, so it asks them to prove it by signing in. This is what keeps a returning parent’s new registration, payment, and bookings on the same profile as last year’s.

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What to tell a parent who asks

Copy and paste this if someone emails you about the prompt:
That sign-in box means you already have an account with us from a previous registration. Enter the password you set up before, or click “Forgot password?” to reset it. Your answers on the form are saved while you sign in.

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Common questions

Only by removing the Login/Signup requirement from the form’s Connections. Without it, responses are collected but are not attached to a profile, and Contact Info fields will not sync to People. See Creating Forms.
Someone in the family probably did, often the other parent or the athlete. Search the email in People to confirm, then have them use Forgot password?.
No. Forms without Login/Signup in their Connections never prompt anyone to sign in.

Creating Forms

Where the Login/Signup connection lives and what it does to profile sync

Sharing Forms

Put your form on your website or in the athlete app

Adding & Editing Clients

How accounts and profiles are created in People

Family Accounts

How parents and children share one login