Migrating from Stripe Express to a Regular Stripe Account
Learn how to migrate from Stripe Express (via Exercise.com) to a standard Stripe account.
Introduction
Migrating from Stripe Express (via Exercise.com) to a regular Stripe account involves a few critical steps. The most important thing to understand is that subscriptions do not transfer automatically. This means you will need to manually reschedule subscriptions in your new Stripe account after the migration. If this step is missed, your athletes' subscriptions will stop, and you won’t get paid.
This guide will walk you through the process step-by-step to ensure a smooth transition and minimize disruptions to your business.
Critical Note About Subscriptions
⚠️ Important: Subscriptions will not transfer automatically to your new Stripe account. Here’s what this means:
Your current subscriptions will be turned off by Exercise.com on the agreed date.
You must manually recreate all subscriptions in your new Stripe account.
If subscriptions are not rescheduled immediately, customers will stop being billed, which could impact your revenue and cause confusion for your athletes.
Overview of the Migration Process
The migration process involves securely transferring customer and payment data while ensuring subscriptions are rescheduled.
Key Stages:
Contacting Exercise.com to schedule the shutoff date for subscriptions and export customer data.
Encrypting the data and securely transferring it to Stripe.
Rescheduling subscriptions in Stripe manually after the data migration.
What Does Not Transfer?
Subscriptions (must be rescheduled manually).
Payment history and Apple Pay setups.
Step-by-Step Migration Guide
1. Coordinate with Exercise.com
Before starting the migration, contact Exercise.com Support:
Request a Full Data Export: Ask for a complete export of customer and payment data.
Schedule Subscription Shutoff: Work with Exercise.com to choose a specific date to turn off all subscriptions. This ensures you know exactly when billing will stop.
Why This Is Critical: Once subscriptions are shut off, customers will not be billed until you recreate them in your new Stripe account.
Pro Tip: Confirm the timeline with Exercise.com and follow up regularly to ensure no delays.
2. Prepare and Encrypt Your Data
Once Exercise.com provides your data:
Encrypt the Data Using Stripe’s PGP Key:
Access Stripe’s PGP Key here: Stripe PGP Key Documentation.
Use the provided encryption tool to secure the exported data.
Upload Data to Stripe’s SFTP Server:
Coordinate with Stripe to set up your SFTP account.
Upload the encrypted file securely.
Notify Stripe: Inform Stripe Support that your data is ready for transfer.
3. Map Customer Data
Prepare a CSV file to map customer records from Exercise.com to Stripe:
CSV Format:
old_customer_id
stripe_customer_id
cust_123abc
cus_KLMno456def
If you’re unsure how to format this file, contact Stripe Support for guidance.
4. Submit Your Migration Request
Send the following to Stripe:
The encrypted data file.
The CSV mapping file.
Your unique migration request ID (e.g.,
migreq_1QKojXS3oqn0qyUjbfoC1FfR).
Send via Email: support-migrations@stripe.com
5. Reschedule All Subscriptions
This step is the most important to ensure you keep getting paid. Subscriptions do not transfer automatically, so you must recreate them manually.
Here’s how to set up subscriptions in Stripe:
Log in to Your New Stripe Dashboard.
Go to Billing > Subscriptions.
Click + New Subscription.
Enter the following details:
Customer Name/Email: Use the exported customer data.
Price: Match the existing subscription price.
Billing Frequency: Monthly, quarterly, etc.
Start Date: Set the start date to immediately after the Exercise.com shutoff.
Save and Confirm.
Repeat this process for each subscription to ensure all customers are billed correctly.
6. Monitor the Migration Timeline
Data imports typically take up to 10 business days.
Work closely with both Exercise.com and Stripe Support to track progress.
After the import, verify that all customer data has been successfully migrated.
CoachIQ Has Your Back
✨ We’re With You Every Step of the Way: Migrating can feel overwhelming, but you’re not alone. CoachIQ will guide you through the entire process, from coordinating with Exercise.com to rescheduling subscriptions in Stripe. If you hit any roadblocks, our support team is ready to jump in and ensure a seamless transition.
Key Notes and Best Practices
Act Quickly: Reschedule subscriptions immediately after the shutoff to avoid missed payments.
Test Post-Migration: Double-check all data and subscriptions for accuracy.
Stay Organized: Use the checklist to keep track of each step.
Communicate Clearly: Keep Exercise.com, Stripe, and your customers informed throughout the process.
Common Questions
What happens if I don’t reschedule subscriptions immediately?
If subscriptions are not recreated in Stripe, customers will not be billed, and your revenue will be disrupted.
How long does the migration take?
The migration can take up to 10 business days once Stripe receives your encrypted data.
Will my payment history or subscriptions transfer automatically?
No. Only customer and payment details transfer. Subscriptions and payment history must be handled manually.
Conclusion
Migrating to a standard Stripe account involves careful planning, especially for rescheduling subscriptions. By following this guide, you can ensure a smooth transition and avoid disruptions to your billing.
If you need additional help:
Stripe Support: support-migrations@stripe.com
CoachIQ Support: Contact Us Here
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