Transfer from Wix Subscriptions
Learn how to transition from Wix subscriptions to CoachIQ’s Stripe-powered payment system. Discover the best strategies for migrating your customers while keeping their billing cycles intact.
How to Transfer from Wix Subscriptions to CoachIQ Subscriptions
Introduction
If you're moving from Wix to CoachIQ, it’s important to understand that Wix uses its own payment system, while CoachIQ operates on Stripe, a secure and widely used payment platform. Since Wix does not allow direct migration of customer payment data, you need a strategy to transition your customers without disrupting their billing schedule.
This guide will outline two main strategies for transferring subscriptions while ensuring customers continue being charged on the same schedule and at the correct rate.
Understanding the Difference: Wix Payments vs. CoachIQ’s Stripe Integration
Wix’s Subscription Model
Wix manages payments internally, meaning you cannot export customer payment data.
Subscription renewals and cancellations must be handled within Wix.
There’s no direct way to move customers to a different payment system.
CoachIQ’s Stripe-Based System
CoachIQ uses Stripe for subscriptions, invoices, and recurring payments.
Payments are secure, PCI-compliant, and fully within your control.
You can customize subscription plans, billing dates, and pricing structures.
Two Strategies for Transitioning Subscriptions
Since Wix does not allow direct payment migration, you have two main approaches to transitioning customers:
Option 1: Let Subscriptions Run Until They Expire
How it works: Allow existing subscriptions on Wix to continue until they naturally expire or churn. Once a subscription ends, encourage customers to sign up for the equivalent plan on CoachIQ.
Pros:
Minimal disruption for customers.
No need to collect credit card information manually.
Cons:
Delays in moving customers to CoachIQ.
Customers may forget to re-subscribe when their Wix plan expires.
Option 2: Manually Transition Customers to CoachIQ (Recommended)
For a faster transition and to keep revenue flowing smoothly, you can manually migrate customers to CoachIQ. The key to a seamless transition is ensuring their billing cycle stays the same.
Steps to Align Billing Dates Correctly:
Cancel active subscriptions on Wix and notify customers about the move to CoachIQ.
Send a secure form (e.g., Google Form, Typeform) to collect updated payment details.
Determine each customer’s next billing date on Wix and schedule their Stripe subscription to start on that exact date.
Example: If a customer was set to be charged on the 15th of each month, their new CoachIQ subscription should begin on the 15th to keep billing consistent.
Set up their new subscription in Stripe at the same rate they were paying on Wix.
Confirm with the customer once their new subscription is active in CoachIQ.
Why Aligning Billing Dates is Crucial
✅ Avoids double charging: Customers won’t be charged twice in the same month. ✅ Reduces confusion: Keeping the same billing date makes the transition feel seamless. ✅ Improves retention: Customers are less likely to cancel if their payments remain predictable.
Pros & Cons of This Approach
Pros:
Immediate transition to CoachIQ.
Ensures a smooth billing experience.
Customers don’t experience service interruptions.
Cons:
Requires collecting payment details securely.
Manual setup is needed for each customer.
Best Practices for a Smooth Transition
Communicate early & often: Let your customers know about the switch in advance.
Provide a secure way to update payment details: Use a trusted form to collect information.
Match billing dates exactly: Ensures customers are charged on the same schedule they’re used to.
Offer a transition incentive: A small discount or bonus can encourage faster sign-ups.
Monitor sign-ups & follow up: Track who has transitioned and remind those who haven’t.
Conclusion
Transferring subscriptions from Wix to CoachIQ requires a careful billing strategy to prevent disruptions. By aligning customer billing dates exactly when moving them to Stripe, you ensure a seamless experience while keeping revenue consistent.
If you have any questions or need help setting up Stripe subscriptions in CoachIQ, reach out to our support team.
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