Update Client Billing Card
Last updated
Last updated
Keeping your billing information up to date is essential to continue enjoying uninterrupted services. If you need to update your billing credit card information, please follow the steps below. Note that these changes must be made through the Athlete Portal on a desktop or mobile browser, as our iOS app does not support this functionality at this time.
Step 1: Log in to the Athlete Portal
On Desktop or Mobile Browser: Open your preferred web browser and navigate to the Athlete Portal login page. Enter your credentials to log in. Ensure you're accessing the portal on a browser, as the required options are not available in the iOS app.
Step 2: Access Your Profile
Profile Icon: Once logged in, locate your profile icon. This is typically found at the top right corner of the portal. Click on your profile icon to access your profile options.
Step 3: Navigate to Billing
Billing Option: In the dropdown menu that appears after clicking your profile icon, find and select the "Billing" option. This will take you to the billing section where you can manage your payment methods.
Step 4: Update Your Credit Card Information
Add New Card: Within the billing section, look for an option to "Add New Card" or "Update Card." This might be represented by a button or a link. Click on this option to proceed with updating your billing information.
Enter Card Details: A form will appear prompting you to enter your new credit card details. Fill in all the required fields, such as the card number, expiration date, CVV, and billing address associated with the card.
Save Changes: After entering your new card details, look for a "Save", "Update", or "Confirm" button. Click it to save your new billing information. Your new card will now be set as the default payment method for future transactions.
Additional Tips
Remove Old Cards: If you have previous cards on file that you no longer use, consider removing them to keep your billing section tidy and secure.
Contact Support if Needed: If you encounter any issues or have questions during the process, don't hesitate to reach out to our support team for assistance.
