Manage Athlete Credits
Learn how to manage athlete credits in the People section of CoachIQ. This guide covers credit setup, usage, and membership customization.
How to Manage Athlete Credits in the People Section
Introduction
Managing athlete credits is key to making sure your sessions run smoothly and your business stays organized. This guide will walk you through how to manage athlete credits in the People section of CoachIQ—from how credits are assigned through memberships to how they're spent, tracked, and manually adjusted.
Steps to Manage Athlete Credits
Purchase a Membership with Credit Rules
Visit your public website as an athlete.
Select a membership that includes credits (e.g., Baby Buckets Membership).
In this example, the membership provides:
4 credits per month
Non-rollover credits
Credits only usable for specific sessions (e.g., Youth Sessions)
Proceed with the purchase (use a test coupon code for testing if needed).
View Credits in the People Tab
Navigate to the People section in your CoachIQ dashboard.
Click on the athlete’s name (e.g., Russell Reeder).
In the Credits section, you'll see:
A log of the membership purchase
Total available credits (e.g., 4)
Eligible session types
Renewal date (based on billing cycle)
Note: Master Credits appear separately and can be used for any session. These are prioritized before membership credits when booking.
Spend a Credit on a Session
Go to the Sessions tab and select an eligible session (e.g., Baby Buckets).
Book the session using available membership credits.
Return to the athlete’s profile to confirm the credit was deducted.
Manage and Adjust Credits Manually
From the athlete's profile in the People section:
Click Add Credits to assign Master Credits (for special use cases or compensation).
Click Edit Membership to:
Change the number of credits allocated per month
Adjust session eligibility for that membership
Set credit rollover preferences
Troubleshooting or FAQs
Q: What’s the difference between Master Credits and Membership Credits?
A: Master Credits can be used on any session and are applied before membership credits. Membership credits are restricted by the membership rules.
Q: Can I give an athlete extra credits for a specific month?
A: Yes. Use the Add Credits button to grant additional Master Credits that can be used immediately.
Q: How do I update which sessions are eligible for a membership?
A: Edit the membership settings under the athlete’s profile and adjust eligible session types.
Conclusion
Managing athlete credits in CoachIQ ensures that your sessions stay organized, your members get the correct access, and your memberships run as intended. For advanced control, use master credits and membership settings to adjust limits or offer flexibility when needed.
Need more help? Check out our [Membership Setup Guide] or [Session Booking Overview].
Related Articles
How to Set Up Memberships with Credits
How Athletes Book Sessions with Credits
Adding and Managing Master Credits
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