Canceling Sessions
Learn how to cancel training sessions on CoachIQ. This guide covers cancellations from both athlete and coach perspectives, including one-off and recurring sessions.
Introduction
This guide will walk you through how to cancel scheduled training sessions on CoachIQ. There are two main ways to cancel sessions: athletes can cancel their own bookings (if allowed by the coach), and coaches can manually cancel sessions. We’ll also cover the difference between one-off and recurring sessions, as well as how to edit or cancel individual occurrences within a recurring series.
Steps for Athletes to Cancel a Session
Athletes can cancel their scheduled sessions through the Booking Tab within their athlete portal. However, this feature must be enabled by the coach. Coaches have the ability to:
Decide whether athletes can cancel sessions.
Set a cancellation timeline (e.g., how many hours or days before the session cancellation is allowed).
How Athletes Cancel Sessions:
Log in to the Athlete Portal.
Navigate to the Booking Tab.
Select the session you wish to cancel.
Confirm the cancellation.
If the session is outside the coach’s defined cancellation timeline, the option to cancel may not be available.
Steps for Coaches to Cancel a Session
Coaches can cancel sessions directly from the Sessions Tab within CoachIQ. Here’s how:
Canceling One-Off Sessions
One-off sessions are individual bookings not part of a recurring series. To cancel:
Go to the Sessions Tab.
Find the one-off session you want to cancel.
Click on the session.
Select Cancel and confirm.
Canceling Recurring Sessions
Recurring sessions involve multiple sessions scheduled in a series (e.g., every Tuesday). Canceling specific occurrences requires a few additional steps:
Navigate to the Sessions Tab.
Find and open the Recurring Session.
Scroll down to view the list of all upcoming occurrences.
Click on the specific session you want to modify.
Options include:
Canceling: Remove this particular session.
Skipping: Skip the session without canceling the entire series.
Rescheduling: Change the date and/or time of the session.
Confirm your action.
Editing Recurring Sessions
In addition to canceling, coaches can also make edits to individual sessions within a recurring series. This is particularly helpful for sessions scheduled on consecutive days or regular weekly intervals.
How to Edit Recurring Sessions
Open the recurring session from the client’s profile.
Scroll down to the list of occurrences.
Click on the specific session you want to edit.
You can:
Change the time: Adjust the session start time.
Skip the session: Mark it as skipped without impacting the rest of the series.
These tools provide flexibility in managing recurring schedules while maintaining an organized calendar.
Troubleshooting or FAQs
Q: Can athletes cancel sessions without coach approval?
A: No, athletes can only cancel sessions if the coach has enabled this feature in their settings.
Q: Can I cancel all occurrences in a recurring session at once?
A: No, CoachIQ currently requires coaches to cancel each occurrence individually within a recurring series.
Q: What happens if an athlete cancels a session within the allowed timeframe?
A: The session will be removed from the schedule, and any associated credits will automatically be returned (if applicable).
Conclusion
Canceling sessions on CoachIQ is simple and flexible, whether it’s a one-off session or part of a recurring schedule. By following these steps, coaches and athletes can manage their schedules effectively.
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