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  1. Payment

Cancel Client Subscription

PreviousConnect your Stripe AccountNextFailed Payment Handling

Last updated 1 year ago

To cancel a subscription in Stripe, follow this step-by-step guide. This process is useful for managing your Stripe dashboard, particularly when you need to cancel recurring subscriptions for your customers.

Step 1: Access Invoicing

  • Navigate to Stripe Dashboard: Log in to your Stripe dashboard.

  • Go to Invoicing: Click on 'More' and then select 'Invoicing' to view your invoices and subscriptions.

Step 2: Identify Recurring Subscriptions

  • Find Recurring Subscriptions: Look for invoices with a recurring symbol, indicating they are associated with recurring subscriptions.

Step 3: Void the Invoice (Optional)

  • Select Subscription: Click on any of your recurring subscriptions.

  • Void Invoice: Click on 'More', then 'Change Invoice Status', and choose 'Void' to void the invoice. This step is optional and used for managing invoice statuses.

Step 4: Cancel the Subscription

  • Navigate to Connections: Scroll to 'Connections' and click on the subscription you wish to cancel.

  • Cancel Subscription: Click 'Cancel Subscription', choose 'Immediately' for the cancellation timing, and confirm to cancel the subscription.