Add Payment Credit to a Customer's Account

Applying credit to a customer’s account in Stripe

How to Add Credit to a Customer's Account in Stripe

Applying credit to a customer’s account in Stripe is a straightforward process. Follow these steps to ensure the credit is correctly added and reflected in their next billing cycle.

Step 1: Locate the Customer's Profile

1. Log in to your Stripe account.

2. Use the search bar or navigate through your customer list to find the specific customer you want to credit.

3. Click on the customer’s profile to open their details page.

Step 2: Open the Credit Adjustment Menu

1. On the customer’s profile page, locate the three dots menu (usually at the top right or within the billing section).

2. Click on the three dots, then select "Adjust Credit Balance."

Step 3: Adjust the Credit Balance

1. In the credit adjustment window, enter the amount you wish to apply as a credit (e.g., $50).

2. Confirm the details and click "Apply Credit" to finalize. (Note: The example in this guide does not apply to a real customer.)

What Happens Next?

• The credit amount (e.g., $50) will be deducted from the customer's next monthly invoice.

• Example: If a customer’s usual monthly payment is $109, and you apply a $50 credit, they will only be billed $59 on their next billing cycle.

Additional Tips:

• Track Applied Credits: Keep an eye on the customer’s profile to monitor how the credit affects their upcoming charges.

• Communicate with the Customer: Consider notifying the customer when a credit has been applied, so there are no surprises on their next bill.

Need Assistance?

If you encounter any issues or have further questions, don’t hesitate to reach out to our support team. We’re here to help!