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Open a scheduler under Scheduling → Schedulers → Advanced settings. These rules apply to that scheduler. Defaults supply starting values for new schedulers; changing defaults does not update existing ones.

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Capacity and booking limits

The weekly scheduler limits use a rolling seven-day period. They differ from product billing-cycle credit restrictions. A booking must satisfy each applicable limit. With a total daily limit of 10 and an athlete limit of 2, one athlete reaches their limit after two bookings even if the scheduler has capacity left. The tenth total booking uses the scheduler-wide allowance for that day. Leaving Max athletes per time slot unchecked allows unlimited capacity. Preview then shows the number booked, rather than a one-athlete cap. A group slot stays open until its capacity or another rule stops booking. Staff actions can show override confirmations; read the specific warning rather than assuming every limit can be bypassed.

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Timing and booking windows

Shortening the start interval does not shorten sessions or automatically allow overlap. See Start times and overlap. Preview the result before extending hours or reducing buffers.

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Cancellation and credit refunds

Find cancellation permission and notice in Advanced settings. Find Refund credits used on cancelation in the same section’s Booking Rules when Credit or Either is selected for payment. They answer different questions:
  • Allow athletes to cancel and the cancellation notice determine whether the athlete can cancel themselves.
  • Refund credits used on cancelation determines whether an eligible self-cancellation returns redeemed credits.
The credit refund setting does not create a tiered refund policy or issue a card refund. See Cancel a booking or session.

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Rescheduling permissions

Allow athletes to reschedule lets athletes move an eligible booking to another available time. Block rescheduling within cancellation window separately prevents moves inside the cancellation notice window. A reschedule does not automatically collect a price difference. A different session length must satisfy the length-pricing rules, and credit-paid sessions remain subject to applicable credit restrictions.

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Repeat bookings and participant visibility

Allow athletes to book a timeslot more than once controls repeat reservations for the same athlete/account in that slot. It is separate from total capacity and per-athlete daily or weekly limits. For linked children, follow Family booking; do not replace child selection with repeated bookings under the parent’s name. Show booked athletes to other athletes controls whether other athletes can see who is booked. Decide whether participant names are appropriate for this offering. Team visibility is a different setting: it controls which athletes may access the scheduler. See Catalog, tags, and visibility.

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Check the result

Use the booking preview and a controlled test athlete to check the rules you changed. Changing scheduler settings does not automatically cancel existing bookings or correct their payment records.